Solutions Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the subject matter authority on contemporary CCaaS and CX platforms, collaborating with enterprise clients to grasp their challenges and objectives, while crafting tailored solution proposals that effectively convey the advantages and technical strategy.

• Evaluate intricate business requirements and design extensive technical architectures that seamlessly integrate CCaaS solutions with CRM systems (such as Salesforce, Service Cloud), AI/analytics tools, WFM, and other customer experience technologies.

• Generate comprehensive project estimates that encompass costs, timelines, and resource requirements for the implementation, migration, and optimization of cloud contact center solutions.

• Develop thorough solution designs that address telephony architecture, omnichannel routing, digital integration, data flows, and security considerations to ensure successful deployments.

• Assist sales teams by responding to in-depth technical inquiries, proposing innovative CX solutions to client challenges, and enhancing our technical proposals.

• Remain at the cutting edge of CX and CCaaS innovations, assessing and integrating new features from leading platforms and AI services to perpetually enhance our solution offerings.

• Execute additional responsibilities as required in alignment with the objectives of this role.

⛳️ Requirements

• Over 10 years of experience in selling products and services within CX/Contact Center ecosystems.

• More than 5 years of professional services experience with Genesys Cloud and at least one of the following CCaaS products: Amazon, Five9, Google, NICE, or TalkDesk.

• Familiarity with cloud platforms such as GCP and/or AWS.

• At least 2 years of experience with AI tools and technologies (e.g., Voice/Chat BOT, Agent Assist, Automated QM, etc.).

• Established expertise across various CX applications (Inbound, Outbound, WFM) and integrated technologies (CRM, Speech Analytics, Omni-Channel CX).

• Exceptional presentation and communication skills for effectively engaging both internal teams and clients.

• Highly organized with robust time management skills, a proactive attitude, and the capability to excel in fast-paced settings.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.

• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.