Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary technical liaison in customer interactions.

• Assist clients in designing and implementing data extraction workflows and workspaces.

• Provide guidance on integrating GenAI and ML into business operations.

• Collaborate with internal teams to meet unique customer requirements.

• Develop custom code to align product functionalities with client needs.

• Work with potential and existing clients to create solutions utilizing Indico workflows and workspace products.

• Define project scope, requirements, resources, and success metrics.

• Deliver technical leadership for pilot programs and projects.

• Manage custom development, including discriminative model and generative prompt creation, ground truth testing, and system integration with customer IT environments.

• Collaborate with Product, Engineering, R&D, Customer Success, and Sales teams to operationalize customer use cases and standardize customizations.

• Champion customer needs and feedback.

• Facilitate customer and partner enablement through product and technical knowledge.

⛳️ Requirements

• Minimum of 4 years experience in a customer-facing software development or professional services role.

• Proficient in engaging and presenting to both technical and non-technical stakeholders.

• Advanced skills in Python programming.

• Experience with Python linting, type checking, formatting, and unit/regression testing.

• Familiarity with Git/GitHub, CI/CD practices, and command-line operations.

• Knowledge of drafting solution design documents, data schemas, and JSON schemas.

• Understanding of synchronous polling, asynchronous event queues, and webhooks.

• Commitment to data/code security and privacy controls in HIPAA- and PII-sensitive environments.

• Proven ability to establish trusting relationships with customers, prospects, and partners.

• Self-motivated, independent, proactive, and a collaborative team player.

• Bachelor’s degree in Computer Science or a relevant technical certification (preferred).

• Familiarity with AI/ML concepts such as Accuracy, Precision, Recall, Training, and Prompting (preferred).

• Experience with GenAI/LLM tools, including Claude, Gemini, or GPT (preferred).

• Background in AWS Lambda, Kubernetes, or deploying Celery services (preferred).

• Knowledge of GraphQL or REST APIs (preferred).

• Experience with ETL processes, data normalization/transformation, and process automation (preferred).

• Familiarity with Docker/Podman and containerization (preferred).

• Understanding of the Insurance industry, including underwriting and claims (preferred).

• Must be authorized to work in the United States.

• Availability to work East Coast Timezone hours.

🏝️ Benefits

• Remote-first work culture.

• Flexibility to work remotely during East Coast Timezone hours.

• Rewarding position complemented by a balanced life outside of work.

• Opportunities for both personal and professional development.

• Collaboration with the Professional Services team.

• Opportunities for product and technical expertise enhancement.