Solutions Architect

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the strategic link between customers, Sales, Professional Services, Product Management, and Engineering.

• Assist in customer discovery sessions to comprehend business goals, operational hurdles, technical needs, and success criteria.

• Create scalable, deliverable, and commercially viable solutions utilizing Convey's platform and services.

• Lead architecture workshops, solution assessments, and technical validations.

• Convert business requirements into solution designs, implementation strategies, and technical specifications.

• Identify product deficiencies and offer recommendations along with effort estimates for remediation.

• Guide customers throughout their evaluation, deployment, and expansion phases.

• Link field insights with Product Management to influence product direction and roadmap decisions.

• Gather customer needs, market trends, competitive insights, and opportunities for product enhancement.

• Enable Professional Services during pre-sales collaboration and develop reusable solution assets.

• Collaborate with Sales and Customer Success on opportunities, providing technical insight.

• Recognize implementation risks, dependencies, and success factors early in the sales process.

• Produce technical requirements documents, solution blueprints, and Statements of Work.

• Define project scope, timelines, assumptions, deliverables, success metrics, and implementation responsibilities.

• Work alongside Product, Engineering, Professional Services, Support, Customer Success, and Sales leaders.

• Assist in new product launches, platform enhancements, and acquisition integrations.

• Develop templates, frameworks, standards, and repeatable solution patterns.

• Mentor team members to enhance customer onboarding, implementation quality, and time-to-value.

⛳️ Requirements

• Over 5 years of experience in Solutions Architecture, Technical Consulting, Professional Services, Product Strategy, or similar customer-facing roles.

• Proven experience in designing and delivering enterprise SaaS solutions.

• Capability to translate business challenges into technical and operational solutions.

• Experience in developing technical requirements, solution designs, and Statements of Work.

• Background in direct interaction with executive stakeholders and enterprise customers.

• Exceptional written, verbal, and presentation abilities.

• Proficiency in influencing and leading across multiple teams without direct authority.

• Preferred: experience in customer engagement, customer operations, workflow automation, communications, or customer experience platforms.

• Preferred: familiarity with regulated industries such as utilities, healthcare, insurance, financial services, or government.

• Preferred: experience working closely with Product Management and Engineering teams.

• Preferred: a consulting or professional services background.

• Preferred: experience in supporting mergers, acquisitions, or product portfolio integrations.

• Preferred: understanding of APIs, integrations, cloud platforms, AI-enabled workflows, and enterprise software architecture.

• Willingness to undergo a background check in accordance with local laws/regulations.

• Willingness to take a drug test in accordance with local laws/regulations.

• Legally authorized to work in the United States.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision coverage for employees.

• Cost-sharing options for dependents.

• 401(K) plan with a company match.

• Fully covered Short-Term and Long-Term Disability.

• Employee Assistance Program (EAP).

• Paid Maternity Leave.

• 12 weeks of paid parental leave for birthing parents.

• Paid Paternity Leave.

• Flexible PTO policy with discretionary unlimited time off, subject to manager approval and business needs.

• 12 paid holidays throughout the year, including a winter recess from December 25th to January 1st.

• Free on-site gym for employees located in the Denver area.