Solutions Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and provide support for clinical applications within the Epic EHR software for new members.

• Consult with members to offer precise, secure, and efficient solutions for patient care and provider workflows.

• Execute routine build and configuration tasks in Epic and associated products.

• Serve as Level 2 technical support for ancillary integrated products.

• Gather and address issues that arise.

• Collaborate with the Help Desk on JIRA issue resolution.

• Assist product owners in preparing agendas for vendor calls.

• Represent OCHIN during vendor calls from a technical standpoint.

• Facilitate working sessions with OCHIN members to address advanced and complex integration work orders and support challenges.

• Deliver workflow solutions and practical system training.

• Document build specifications, team processes, and intricate clinic workflows.

• Quality assure complex builds, Service Update alterations, and other work orders.

• Work in conjunction with other OCHIN teams to resolve integration challenges.

• Provide on-site support to clinic staff during Go-Lives and Mock clinics.

• Lead member training sessions and work groups.

• Mentor, coach, and train less experienced analysts.

• Develop and disseminate best practices for workflows.

• Travel to assist new members with software installations on-site.

• Support Project Managers in recognizing system capabilities.

• Build, design, test, and document the functionality of new system features.

• Propose process enhancements within the application or team.

• Perform additional duties as assigned.

⛳️ Requirements

• Epic Beacon Certifications are mandatory.

• A minimum of 3 years of experience in a related role; one Epic certification may replace one year of experience.

• Preferred/ideal candidates should have 3–5 years of experience as an Epic Application Analyst.

• At least 1 year of experience with Epic build is required.

• Experience with implementation builds is highly desirable.

• A history of work in Healthcare IT is essential.

• A Bachelor’s Degree is preferred, or a combination of college education and 5–7 years of relevant experience.

• Intermediate proficiency in Microsoft Excel is required.

• Capability to work independently and efficiently from a home office environment.

• Access to high-speed internet service.

• Ability to maintain focus in a distraction-free workplace.

• Willingness to travel nationwide based on business needs.

🏝️ Benefits

• Competitive compensation package.

• Support for a healthy work-life balance.

• Opportunities for professional growth.

• Comprehensive benefits package (details available on the employer's website).

• Ability to work remotely from home.

• Nationwide travel support for new software installations as necessary.