Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform business, client, and operational requirements into precise configuration decisions, verifiable system requirements, and dependable solutions within Checks and related Quiktrak systems.

• Take ownership of Validation Menus for designated onboardings and migrations, encompassing recommendations, decisions, configuration options, requirements, status, dependencies, owners, and outstanding items.

• Categorize custom requirements across configuration, development, data exchange, workflow, training, process, and other workstreams.

• Convert approved decisions into configuration specifications, technical tasks, acceptance criteria, and sustainable system settings.

• Configure or manage settings, reports, permissions, visibility, integrations, data exchange, and associated system functionalities.

• Detect conflicting inputs, downstream impacts, risks, and unresolved decisions prior to the initiation of configuration or development.

• Analyze escalated Tier 2 technical issues utilizing reproducible evidence, affected users or processes, severity, and anticipated behavior.

• Differentiate root causes from symptoms and defects, configuration problems, support requirements, data issues, and new functionalities.

• Coordinate solutions across configuration, development, data correction, vendors, or internal stakeholders.

• Lead the Business Analyst workstream for onboardings, migrations, requests, and releases.

• Supply the Implementation Analyst with authorized non-workflow decisions, business context, acceptance criteria, and interface considerations.

• Evaluate workflow documentation and configured workflows for alignment with sanctioned business decisions and highlight gaps or impacts.

• Offer contained secondary workflow support with review as necessary.

• Assess completed configuration and development against approved requirements and facilitate UAT and production verification.

• Document discrepancies between expected and actual behavior, retest corrections, and recommend release, correction, deferral, or escalation.

• Utilize operational evidence, issue patterns, system data, SQL, Excel, Power BI, and other sources to identify enhancements and create reusable standards, product recommendations, or process improvements.

• Articulate system capabilities, limitations, configuration choices, risks, and technical issues to both technical and non-technical stakeholders.

• Engage in client discovery and recommendation meetings, prepare technical analyses and recommendations, and document decisions and follow-up actions.

• Facilitate client-facing technical discussions alongside Client Services and Project Management.

• Provide source information, demonstrations, and subject-matter reviews to Learning and Development.

⛳️ Requirements

• Must reside in the United States and possess legal eligibility to provide services within the United States.

• Must consistently overlap with both Eastern and Pacific business hours; work and meetings typically occur between 6:00 a.m. and 5:00 p.m. Pacific Time / 9:00 a.m. and 8:00 p.m. Eastern Time.

• Proven experience in converting complex discoveries, requirements, or implementation decisions into clear, current artifacts that empower others to take action.

• Background in analyzing business systems, configurations, integrations, permissions, reports, data flows, or similar technical processes.

• Strong skills in troubleshooting and root-cause analysis, including the ability to reproduce issues, assess evidence, and select appropriate resolution paths.

• Experience in designing test scenarios, supporting UAT, documenting discrepancies, and making evidence-based readiness recommendations.

• Excellent written and verbal communication skills with both technical and non-technical stakeholders.

• Sound judgment to balance immediate needs with standards, scalability, maintainability, operational impact, and supportability.

• Capacity to manage multiple assignments, identify risks early, and collaborate across ownership boundaries.

• Strongly preferred: experience in software implementation, client onboarding, platform migration, product operations, systems analysis, technical support, or a similarly process-intensive environment.

• Strongly preferred: familiarity with maintaining a decision matrix, configuration workbook, requirements catalog, validation plan, or similar implementation artifact.

• Strongly preferred: knowledge of workflow diagrams or decision trees and proficiency in tools such as Eraser.io, Visio, Miro, Mural, or draw.io.

• Strongly preferred: working knowledge of SQL, Excel, Microsoft Power BI, log analysis, data exchange, field mapping, or system integrations.

• Strongly preferred: experience in audit services, floor plan auditing, financial services, inventory finance, compliance operations, or asset-based lending.

🏝️ Benefits

• Flexible remote work arrangement.

• Contractor engagement opportunities.

• Work scheduling flexibility within Quiktrak's national business hours.

• Chance to develop expertise across requirements, configuration, troubleshooting, testing, data analysis, implementation, and product improvement.

• Significant influence on Quiktrak's transition to Checks.