Solutions Administrator – Integrations

This is a fully remote position, open to applicants in Canada, +2 more countries.

📋 Description

• Facilitate technical discovery meetings to grasp the integration needs of enterprise clients.

• Develop integration solutions utilizing standard connectors, custom APIs, or browser extensions.

• Oversee API integrations from initial setup and staging through to production launch.

• Set up intricate field mappings, data flows, cost codes, departments, and account structures.

• Perform comprehensive testing of API payloads, webhooks, callbacks, and workflows within sandbox environments.

• Diagnose REST/SOAP APIs, XML/JSON payloads, OAuth authentication, synchronization, and permission challenges.

• Collaborate with third-party integration partners for technical configuration and issue resolution.

• Draft technical SOW components, Change Orders, workflow diagrams, acceptance criteria, and testing protocols.

• Generate and manage Jira tickets for Engineering when development or product modifications are necessary.

• Assess technical risks, infrastructure constraints, and project scope prior to development.

• Test updates on partner platforms, ensure integration stability, and document regression issues.

• Produce technical documentation, API demonstrations, and integration resources for internal teams.

• Assist in customer-facing technical webinars and presentations.

• Act as the technical liaison between enterprise clients, Sales, Onboarding, Engineering, and third-party partners.

• Manage the technical lifecycle of complex integrations from discovery and solution design to API configuration, deployment, testing, and troubleshooting.

⛳️ Requirements

• Extensive experience in analyzing and troubleshooting REST/SOAP APIs, webhooks, XML/JSON data, and OAuth.

• Practical experience in configuring integrations within enterprise platforms such as Workday, Salesforce, Dayforce, iCIMS, Paylocity, ADP, Bullhorn, and Lever.

• Solid understanding of data mapping, multi-tenant environments, parent-subsidiary structures, and dynamic cost-allocation logic.

• Experience in creating technical SOWs, workflow diagrams, and project documentation.

• Proficient in managing technical work using tools like Jira.

• Strong technical troubleshooting and problem-solving abilities.

• Excellent written and verbal communication skills, capable of translating technical requirements for business stakeholders.

• Ability to collaborate effectively with clients, commercial teams, third-party partners, and software developers.

• Quick learner with the capability to adapt in a fast-paced environment.

• Ability to work autonomously while effectively collaborating across teams.

• Dependable and committed to maintaining regular and punctual attendance.

🏝️ Benefits

• Experience a vibrant, inclusive, and innovative culture that values your unique contributions while fostering your professional growth.

• Daily opportunities to learn, innovate, and excel.

• Opportunities for career advancement and access to resources.

• A high-energy, engaging work environment.

• Flexibility to work from home or any location of your choice.

• Work-life balance with no stressful commute, allowing for quality time with loved ones.