Bilingual VA Medical Administrator – Personal Injury, MedPay

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Assist Personal Injury patients and manage workflows related to PI, MedPay, attorney liens, insurance, and DOT examinations.

• Facilitate the intake process and coordination for new Personal Injury patients.

• Gather information regarding accidents, attorneys, insurance, claims, cases, and referrals.

• Identify, acquire, document, and follow up on MedPay coverage and claims information.

• Engage with patients, attorneys, law offices, insurance adjusters, medical providers, and referral sources.

• Request and monitor Letters of Protection, attorney liens, medical records, billing details, and any missing documentation.

• Manage inbound and outbound calls while providing phone coverage during regular business hours and Saturday mornings.

• Address new patient inquiries, schedule appointments, prioritize Personal Injury referrals, and follow up on missed calls and unscheduled leads.

• Clearly explain administrative processes and maintain professional communication with patients in both English and Spanish.

• Conduct insurance verification, coordinate insurance matters, provide administrative support for Workers' Compensation, and manage referrals.

• Keep accurate records of patients, insurance details, attorneys, claims, cases, referrals, and leads.

• Adhere to HIPAA regulations and maintain patient confidentiality.

• Appropriately escalate issues related to coverage, authorization, liability, or billing.

• Perform outbound calls, follow up on DOT examination inquiries, convert leads into appointments, and assist with business development efforts.

⛳️ Requirements

• Bilingual in English and Spanish – mandatory.

• Minimum of 2 years experience in a U.S.-based medical practice.

• Proficient in handling both inbound and outbound calls.

• Exceptional communication skills in English and Spanish.

• Experience in scheduling medical appointments.

• Strong customer service and patient interaction skills.

• Experience in communicating with patients over the phone.

• Excellent organizational and follow-up abilities.

• Capable of managing confidential patient information.

• Knowledge of HIPAA guidelines and patient confidentiality standards.

• Comfortable making outbound calls to patients, attorneys, providers, and insurance companies.

• Experience in a Personal Injury (PI) medical office is highly preferred.

• Familiarity with MedPay is strongly preferred.

• Experience with attorney liens and Letters of Protection is highly preferred.

• Knowledge in insurance verification or coordination.

• Experience with Workers' Compensation is necessary.

• Competence in obtaining claim numbers.

• Experience in acquiring case numbers from attorneys or law firms.

• Experience in communicating with insurance adjusters.

• Experience in engaging with personal injury attorneys.

• Familiarity with chiropractic office operations.

• Experience with medical records management.

• Knowledge in referral coordination.

• Experience with DOT examinations.

• Skills in lead generation and conversion.

• Background in business development.

• Proficiency with ChiroTouch Cloud.

• Familiarity with RingCentral.

🏝️ Benefits

• Full-Time position – 40 hours per week.

• Schedule: Monday to Friday, with Saturday morning coverage.

• Working hours: 10:00 AM to 7:00 PM EST, Monday through Friday.

• Competitive hourly compensation, negotiable based on experience, professional background, and relevant expertise.