Medical Office Administrator, Early Shift

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate closely with medical directors and the clinical operations team to oversee and strategize for the medical sector concerning healthcare practitioner operations.

• Manage file organization by consolidating, updating, and maintaining electronic files and documentation, including lab results and referrals.

• Develop and implement a tracking system for lab requisitions to ensure all results and necessary documentation are obtained.

• Review requisitions from the prior month and reach out to labs and patients for any missing test results.

• Serve as the intermediary between pharmacies and healthcare practitioners.

• Schedule, manage, and facilitate audio/video consultations for healthcare practitioners and patients.

• Carry out tasks assigned by the clinical operations manager or medical director.

• Collaborate closely with the customer support team.

• Maintain clinical documentation and revise training materials as needed.

• Address faxes and voicemails from external stakeholders.

• Execute administrative and data entry duties to support lab management processes.

• Assist healthcare practitioners with managing documents and basic editing of medical and insurance forms.

• Engage in Quality Improvement/Quality Assurance initiatives.

• Safeguard personal health information as a designated personal health information delegate.

⛳️ Requirements

• Must reside in Canada.

• Must be available to work a fixed schedule from 7am to 3pm EST, five days a week, including weekends, totaling 40 hours per week.

• Must be willing to work evenings and weekends as required.

• Successful completion of a medical office administration program or comparable education in a related field.

• A minimum of 2+ years of experience as a medical office professional.

• Experience in virtual care is a valuable asset.

• Technical proficiency and the capability to quickly adapt to new software and systems.

• Experience with an EMR system.

• Strong organizational abilities and keen attention to detail.

• Customer service experience is a plus.

• Outstanding verbal and written communication skills.

• Ability to work both as part of a team and independently.

• Proficiency in English; bilingualism in French is an advantage.

• Must have an appropriate remote working environment that allows for the protection of personal health information.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Maternity and paternity leave policy.

• Three weeks of vacation.

• Stock option grant.