Medical Office Administrator, Late Shift

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate closely with medical directors and the clinical operations team to oversee and strategize for the medical pillar concerning healthcare practitioner functionality.

• Take ownership of file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals.

• Establish and adhere to a system for tracking lab requisitions to ensure complete receipt of results and documentation.

• Conduct audits on prior-month requisitions and reach out to labs and patients when test results are absent.

• Serve as a liaison and provide support between the pharmacy and healthcare practitioner communications.

• Schedule, manage, and assist healthcare practitioners and patients with audio/video consultations.

• Execute tasks assigned by the clinical operations manager or medical director.

• Collaborate closely with the customer support team.

• Maintain clinical documentation and revise training materials as necessary.

• Address faxes and voicemails from external stakeholders.

• Perform administrative and data entry tasks that support lab management processes.

• Assist healthcare practitioners with document management and basic editing of medical and insurance forms.

• Engage in Quality Improvement/Quality Assurance initiatives.

• Ensure the safeguarding and protection of personal health information as a personal health information delegate.

⛳️ Requirements

• Must reside in Canada.

• Must be available to work a fixed schedule from 5pm-1am EST (2pm-10pm PST), 5 days a week, including weekends, totaling 40 hours weekly.

• Must be willing to work evenings and weekends as required.

• Successful completion of a medical office administration program or equivalent education in a related field is necessary.

• A minimum of 2+ years of experience as a medical office professional is required.

• Experience in virtual care is considered advantageous.

• Technical aptitude with a quick ability to learn software and systems is essential.

• Familiarity with an EMR is required.

• Strong organizational skills and a keen eye for detail are vital.

• Customer service experience is a valuable asset.

• Outstanding verbal and written communication skills are a must.

• Ability to work effectively both collaboratively and independently, as we operate as a virtual-first company.

• Fluency in English is required; bilingualism in French is advantageous.

• Must have an appropriate remote working environment that allows for the secure handling of personal health information.

• Must be legally authorized to work in Canada.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• Maternity/paternity leave policy.

• Three weeks of vacation.

• Stock option grant.