Solution Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collaborate with clients to identify their needs, convert business requirements, and jointly design Microsoft 365 solutions.

• Create and present customer presentations, product demonstrations, and workshops.

• Design, configure, develop, and implement solutions utilizing SharePoint Online, Power Apps, Power Automate, Microsoft Teams, OneDrive, and Microsoft Purview.

• Execute project tasks while overseeing scope, budgets, timelines, and deliverables.

• Generate solution designs, configuration guides, recommendation reports, and as-built documentation.

• Assist in architectural governance, peer reviews, risk assessments, and adherence to technical standards.

• Provide ongoing support in accordance with service levels, monitor performance, resolve issues, and document incidents.

• Develop and maintain information management practices, including metadata, classification, document control, records management, retention, disposal, data loss prevention, and access control.

• Participate in migration and modernization efforts using ShareGate and AvePoint where applicable.

• Aid in discovering use cases for Microsoft 365 Copilot and conduct readiness reviews.

• Help facilitate Copilot demonstrations, workshops, and training sessions.

• Support basic configuration, testing, and documentation of Copilot Studio agents under supervision.

• Enhance customer skills through demonstrations, training materials, and knowledge transfer.

• Provide scope and effort estimations for proposals and assist in presales activities.

• Report on progress, escalate issues and risks, and adhere to service management and change/release protocols.

• Share expertise and identify opportunities for automation and AI integration.

• Be available for occasional after-hours project or operational tasks as needed.

⛳️ Requirements

• 2–5 years of pertinent technical experience in a commercial setting.

• Strong practical knowledge of SharePoint Online, Microsoft Teams, OneDrive, and Microsoft Purview.

• Experience in designing, building, and implementing solutions with Power Apps and Power Automate.

• Proficient in PowerShell scripting for administration and automation tasks.

• Familiarity with information management principles, including metadata, classification, records management, retention, information protection, and access control.

• Capability to produce solution designs, configuration guides, and as-built documentation.

• Ability to convert business requirements into actionable technical solutions.

• Strong problem-solving abilities and a commitment to responsive support and issue resolution.

• Excellent written and verbal communication, presentation, and stakeholder management skills.

• Effective time and priority management, with a proven record of delivering work within budget and schedule constraints.

• Familiarity with Microsoft 365 Copilot for typical productivity applications.

• Understanding of safe prompting, validation of AI-generated outputs, and responsible AI utilization.

• Australian citizenship is mandatory.

• Eligibility to obtain a Federal Government NV1 Security Clearance is required.

• Residing and working in Australia is necessary.

• Preferred qualifications and experience include customer-facing technical consulting, AvePoint, ShareGate, Microsoft 365 backup and archiving, DevOps, SPFx, React, JavaScript, HTML, CSS, records management regulations, Copilot Studio agents, ITIL certification, technical writing or presentation training, and a tertiary qualification in Information Technology, Computer Science, or a related field.

🏝️ Benefits

• Remote working opportunities.

• Flexible working hours.

• Social events to foster team bonding.

• Relaxation areas within the workplace.

• Access to professional development courses.

• Opportunities for career growth and advancement.

• A collegial and flat-structured work environment.

• An inclusive and welcoming workplace atmosphere.

• A supportive work environment.