Solution Engineer, Japan

This is a fully remote position, open to applicants in Japan.

📋 Description

• Provide technical knowledge throughout the sales cycle in Japan, which includes discovery, workflow analysis, solution design, demonstrations, PoC, and achieving technical success.

• Collaborate with account managers and channel managers who maintain customer relationships.

• Empower Japanese channel partners and resellers by providing partner training, conducting joint customer demonstrations, and offering second-line technical support for escalations.

• Conduct webinars, seminars, Instructor-Led Training, and Virtual Instructor-Led Training in Japanese for customers, partners, and the educational community.

• Serve as a liaison between Japanese customers and global teams by translating feedback, feature requests, and escalations into actionable insights for Product and Engineering.

• Track trends in the Japanese AEC market, including BIM adoption, AI in design, competitive developments, and ISV partner activities.

• Share market insights with the sales team to uncover new opportunities.

• Provide technical assistance to Japanese accounts, encompassing installation, licensing, and troubleshooting, with support from central HQ.

• Promote the adoption of Chaos AI and cloud solutions at enterprise accounts.

• Support channel-driven business initiatives with architectural firms, general contractors, and home builders in Japan.

⛳️ Requirements

• Candidates must possess a valid work/residence permit for Japan.

• A minimum of 3 years’ experience in pre-sales, solution engineering, or technical consulting for design, visualization, or AEC software, preferably in the Japanese market.

• Proficient hands-on experience in real-time and offline rendering, ideally with Chaos products (Enscape, Veras, V-Ray, Corona).

• Strong familiarity with host applications commonly used in the Japanese AEC sector, such as Revit, SketchUp, 3ds Max, and other CAD, BIM, DCC, and visualization software is highly beneficial.

• Experience in managing PoCs or technical evaluations with enterprise clients.

• Proven track record in delivering product demonstrations, webinars, or training sessions in Japanese to both technical and non-technical audiences.

• Native-level proficiency in Japanese and a good command of English, both written and spoken.

• Ability to articulate complex technical concepts clearly and convincingly.

• Capability to present product demonstrations and training confidently, tailoring content to meet customer or partner needs.

• Skill in establishing long-term trust with Japanese enterprise customers through consensus-driven evaluation processes.

• Ability to collaborate effectively across Sales, partners, Product, Marketing, and Customer Success teams.

• Strong attention to detail and organizational skills.

• Basic knowledge of subscription licensing, activation, firewall and proxy/PAC configuration, and cloud/AI security requirements is an advantage.

• Familiarity with Salesforce, Power BI, Jira, Zendesk, and Zuora is a plus.

• CV must be submitted in English.

🏝️ Benefits

• Remote work opportunities within Japan.

• Professional development and partner training through webinars, seminars, Instructor-Led Training, and Virtual Instructor-Led Training.

• Assurance of confidentiality for all applications.