Solution Engineer

This is a fully remote position, open to applicants in Belarus, +4 more countries.

📋 Description

• Act as the technical liaison between customers and the product.

• Ensure customer success through expert technical guidance, smooth onboarding, and ongoing support.

• Collaborate with customers to comprehend their needs, configure solutions that align with their objectives, and assist them in maximizing platform value.

• Serve as the main point of contact for customer inquiries.

• Appropriately escalate issues and keep customers updated.

• Convert customer-reported issues into clear, reproducible documentation for software engineers.

• Establish relationships with technical and business stakeholders within customer organizations.

• Identify opportunities to enhance customer experience and increase product adoption.

• Configure accounts, set up data, validate data connections, and ensure setup aligns with customer objectives.

• Expand and adjust customer configurations as their needs evolve.

• Collaborate with Sales to translate customer requirements into technical configurations.

• Conduct technical discovery sessions.

• Create and maintain technical documentation.

• Troubleshoot technical issues and collaborate with engineering teams to resolve complex challenges.

• Keep up-to-date with product features, capabilities, and best practices.

• Develop an in-depth understanding of customer use cases and industry-specific requirements.

• Contribute to the internal knowledge base and customer-facing documentation.

⛳️ Requirements

• Minimum of 3 years of experience in a customer-facing technical role (Solutions Engineering, Technical Account Management, Implementation, or similar).

• Strong technical aptitude with the ability to quickly grasp new technologies and systems.

• Exceptional communication skills — capable of explaining complex technical concepts to both technical and non-technical audiences.

• Experience with data integration, APIs, and database concepts.

• Proven ability to manage multiple customer projects simultaneously.

• Strong problem-solving skills and meticulous attention to detail.

• Customer-first mindset with a passion for helping others succeed.

• Experience with SQL and data analysis (preferred).

• Familiarity with cloud platforms (AWS, Azure, GCP) (preferred).

• Background in software development or engineering (preferred).

• Experience in a SaaS or B2B technology company (preferred).

• Understanding of enterprise software implementation methodologies (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policy.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.