Solution Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Analyze user data and generate actionable insights for leadership teams.

• Develop models for churn, engagement, and expansion scoring.

• Recognize early indicators that may lead to churn or enhanced customer value.

• Establish customer prioritization dashboards for the Customer Success and Business divisions.

• Consolidate customer knowledge from Mixpanel, the CRM, and additional sources.

• Create a cohesive, dependable perspective on customer behavior.

• Define and uphold essential customer lifecycle metrics.

• Construct robust customer intelligence pipelines.

• Design and implement automation scenarios activated by behavioral signals.

• Generate personalized communications tailored to engagement levels.

• Coordinate workflows for onboarding, reactivation, and expansion.

• Continuously assess and enhance the effectiveness of initiatives.

• Share insights with the Executive Committee and leadership teams.

• Convert behavioral signals into product, marketing, and business recommendations.

• Establish yourself as the internal expert on customer intelligence and advocate for data-driven decision-making.

• Within the first 90 days, provide a data source map, two operational dashboards, three automation scenarios in production, and a churn scoring model that covers over 80% of the active customer base.

• Collaborate closely with the Sales and Customer Success teams within the Product department.

⛳️ Requirements

• Analytical mindset: adept at extracting, analyzing, and transforming data into actionable insights.

• Automation mindset: skilled in designing workflows and integrations that streamline and expedite work processes.

• Comfortable with AI: utilizes AI tools daily for coding, analysis, and enhancing efficiency.

• Action-oriented builder: prefers to create practical solutions rather than theoretical analyses.

• Self-directed and proactive: takes initiative, prioritizes tasks effectively, and engages the appropriate stakeholders.

• Proficient in analyzing usage data and developing scoring models.

• Experience with customer data tools and platforms such as Mixpanel and CRM systems.

• Capable of designing workflows, integrations, and automations triggered by behavioral signals.

• Comfortable presenting insights to leadership teams and the Executive Committee.

🏝️ Benefits

• Autonomy & flexibility: manage your work independently based on current priorities and projects.

• Fully remote: work from any location within Europe!

• Meal vouchers: €10 per working day on a Swile card.

• Health insurance: comprehensive health coverage through Alan.

• Savings & profit-sharing: access to employee savings and profit-sharing programs.

• Well-being: support for sports activities, gift vouchers, and a benefits platform.

• Coworking: use shared workspaces up to six times a month through Worklib.

• Team life: enjoy a strong company culture and participate in four company retreats each year.

• We supply every employee with the necessary equipment to excel at their work.

• Each employee has access to an annual budget of €3,000 for meeting with colleagues as needed.