Solution Consultant – Strategic Client Advisor

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Deliver presales technical consulting for Avaya solutions.

• Create Avaya solution designs tailored to customer business and technical needs.

• Utilize Avaya design, configuration, quoting, and licensing tools.

• Develop and verify solution configurations, licensing needs, and Bills of Materials.

• Assist with new Avaya deployments, upgrades, expansions, migrations, and modernization projects.

• Collaborate with sales teams during discovery, design, proposal formulation, and customer presentations.

• Present solution designs and recommendations to both technical and business stakeholders.

• Act as a Strategic Client Advisor for designated customers.

• Comprehend clients’ technology environments, business priorities, and customer experience goals.

• Identify opportunities for optimizing or modernizing client communications and customer experience settings.

• Formulate strategic recommendations and technology roadmaps.

• Coordinate with sales, engineering, delivery, project management, and vendor teams.

• Keep up-to-date with Avaya products, architectures, licensing models, and design tools.

⛳️ Requirements

• Over 3 years of experience with Avaya technologies in roles such as solution consulting, sales engineering, presales engineering, or equivalent.

• Practical experience in designing and configuring Avaya solutions within a presales context.

• Proficient in using Avaya design, configuration, and licensing tools.

• Experience in developing or validating Avaya Bills of Materials and licensing specifications.

• Background in supporting customer discovery and translating requirements into actionable solution designs.

• Experience in presenting technical solutions directly to clients.

• In-depth understanding of enterprise communications and/or contact center technologies.

• Ability to communicate effectively with both technical teams and business stakeholders.

• Strong organizational skills with the capability to manage multiple customer opportunities and priorities.

• Relevant Avaya certifications or advanced technical training in Avaya technologies.

• Capability to sit for extended periods.

• Ability to lift equipment and/or tools weighing up to 20 pounds.

🏝️ Benefits

• Healthy work-life balance.

• Equal employment opportunity and nondiscrimination protections.

• Flexible working hours as needed.