Solution Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Enterprise Sales on responses to RFPs, designing solutions, creating hosting and pricing cost models, establishing growth-incentive frameworks, and developing executive pitch narratives.

• Conduct gap analyses for car wash operators transitioning to Patheon, pinpointing functional, operational, and data deficiencies, and outlining strategies to address them.

• Evaluate customer requirements against DRB's platform and document compatibility, gaps, and alternative solutions.

• Develop and sustain competitive intelligence and battlecards within the car wash technology sector.

• Assist with the transition from Sales to Implementation and promote process enhancements.

• Utilize AI tools like Claude to draft analyses, create prototypes, structure research, and produce customer-ready outputs.

• Create interactive HTML and Streamlit applications, AI-driven sales and service agents, trade show and kiosk experiences, and internal tools such as Salesforce quoting integrations.

• Participate in internal AI enablement initiatives, including prompt libraries and prototyping playbooks.

• Deliver presentations to owners, executive teams, and Vontier leadership.

• Compose executive summaries, customer-facing reports, Q&A documents, and internal briefs.

• Represent DRB at trade shows and customer events, conducting demonstrations and responding to technical and commercial inquiries.

• Lead in-depth data analyses covering payments, membership, churn, and site performance.

• Convert findings into prioritized recommendations, quantifying business impacts and outlining next steps.

• Contribute to DRB's Pulse customer intelligence platform and participate in quarterly advisory cycles.

• Facilitate joint discovery sessions and coordinate with internal stakeholders across Product, Engineering, Legal, and Payments.

⛳️ Requirements

• A minimum of four years of experience in solution consulting, pre-sales engineering, customer analytics, management consulting, or a similar customer-facing analytical role.

• Ideally, experience in SaaS, payments, or retail/consumer subscription industries.

• Proficiency in SQL and familiarity with a modern data warehouse; DRB operates on Snowflake.

• Capable of building a comprehensive analysis and articulating findings to non-technical stakeholders.

• Experienced with AI tools, showcasing practical applications of their use in real-world scenarios.

• Ability to frame ambiguous customer or executive inquiries and derive defensible conclusions from incomplete information.

• Strong writing and presentation capabilities.

• Competent in producing polished documents, presentations, and prototypes without design support.

• Commercial awareness of pricing, contracts, and incentive structures.

• Comfortable collaborating across Sales, Product, Engineering, Legal, and Customer Success teams.

• Nice to have: experience in car wash, fuel and convenience, QSR, or similar multi-site operational segments.

• Nice to have: familiarity with card payments and recurring billing.

• Nice to have: practical experience with Python, Streamlit, HTML/JavaScript, or Salesforce.

• Nice to have: exposure to RFP and enterprise procurement processes, or M&A and market assessment activities.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance coverage.

• Life insurance coverage.

• Family planning programs available through Maven Clinic.

• Diabetes management support provided by Livongo.

• Coverage for women's health needs.

• Support for adult and elder care.

• Paid parental leave benefits.

• 401(k) plan featuring company matching contributions.

• Paid time off totaling up to 120 hours annually.

• 14 paid holidays each year.

• Paid sick leave benefits.