Solution Architect – Presales

This is a fully remote position, open to applicants in Texas.

📋 Description

• Participate in both new and ongoing customer pursuits as a highly skilled and consultative sales support resource.

• Conduct presentations and demonstrations both in-person and through remote channels.

• Work collaboratively with Account Executives and Client Success Managers to outline solutions, pursuit strategies, and assess win probabilities.

• Grasp the prospect's challenges, motivations, competitive environment, and decision-making criteria.

• Establish competitive positioning and influence the sales approach.

• Develop agendas for presentations and demonstrations, craft narratives, create tailored demos, and produce vision clips.

• Position proofs of concept, define success criteria, manage POC contracting, and ensure successful outcomes.

• Generate technical solution documentation, define solution scopes, prepare sales quotes, and draft Statements of Work.

• Maintain proficiency in CX technologies, TTEC Digital offerings, partner solutions, and competing technologies.

• Conduct webinars and present at industry conferences, user groups, blogs, and other public advocacy events.

• Review and approve sales quotes utilizing Experlogix.

• Author Statements of Work using Contracts Express.

• Assist with project transitions and provide support for solution design and architectural escalations.

• Engage in customer sales calls, design meetings, technical discussions, technical research, RFP support, and ongoing education.

⛳️ Requirements

• Bachelor’s degree in a technology-related field is preferred; relevant experience in an IT setting will also be considered.

• At least 9 years of experience within the IT sector.

• Familiarity with Genesys and/or other contact center platforms, Unified Communications, Dynamics, or various CRM technologies.

• Current or previous technical certifications in related technologies are preferred, such as Genesys Cloud, Cisco, Avaya, Genesys, Aspect, Cisco, Juniper, Windows Server, or Linux.

• Pre-sales consulting experience in Contact Center, Unified Communications, CRM, or other related CXE solution domains is preferred.

• Proven understanding of TTEC Digital and strategic partner solutions.

• Exceptional presentation, communication, collaboration, relationship-building, negotiation, and interpersonal skills.

• Capability to translate technical concepts into tangible business outcomes.

• Ability to quickly and independently learn new technologies.

• Strong time management and workload prioritization abilities.

• Extensive knowledge of telecommunications, computer systems, software, networks, protocols, and APIs.

• Capability to work autonomously as well as collaboratively within a team.

🏝️ Benefits

• Annual incentive program.

• Medical, dental, and vision coverage.

• Tax-advantaged health care accounts.

• Financial and income protection benefits.

• Paid time off (PTO).

• Wellness time off.