Solution Architect – Operate & Assist

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Design solution architectures for Operate & Assist implementations based on client specifications

• Ensure technical consistency and feasibility before project initiation

• Systematically carry out technical checklists for each tool, including Operate Insights, Centrical, Knowledge Base, and others

• Oversee data flow between client systems and TP platforms, including EMA, ensuring proper data formats, interfaces, and quality

• Integrate BI/Reporting systems, particularly Power BI, with operational data sources

• Address data privacy and compliance requirements, such as PII Redaction, during data integration

• Assume full responsibility for Operate & Assist implementations from solution design and data integration to Go-Live

• Manage communication with stakeholders including client IT, internal QA, and operations teams

• Analyze and resolve technical challenges related to translation tools and system integrations

• Collaborate with internal IT support by creating tickets and initiating installations

• Work closely with QA teams to guarantee solution quality

• Identify opportunities for automation and data analytics within operational processes, including workflow and reporting automation

• Propel the ongoing development of technical standards for Operate & Assist implementations within the DSI team

• Develop and maintain technical documentation that includes architecture, data flows, and implementation checklists

• Actively share knowledge within the team and with operations colleagues

⛳️ Requirements

• Completed degree in Computer Science, Business Informatics, or a related technical field

• Minimum of 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar capacity

• Demonstrated success in implementing operational business technologies such as QA, BI, reporting, or workforce automation systems

• Comprehensive knowledge of data integration and system architecture, encompassing APIs, data flows, and interfaces

• Strong proficiency in Power BI, including reporting and data modeling

• Experience with workforce management, quality management, or AI-driven process solutions like knowledge bases and translation tools

• Proven project management and technical documentation skills

• Strong technical inclination with a structured, solution-oriented approach

• Ability to convey complex technical concepts clearly and effectively

• Self-motivated work ethic and resilience under pressure during critical project phases

• Collaborative team player with robust cross-functional communication skills bridging Client IT, QA, and Operations

• Quick learner capable of adapting to new technologies rapidly

• Proficiency in English at C1 level

• Proficiency in German at B2 level

• Basic understanding of workflow automation tools such as n8n, Make, or Power Automate is advantageous

• Experience in the Customer Experience (CX) sector is a plus

• Updated CV and cover letter in English in PDF format

• Applications must be complete; incomplete applications will not be considered

🏝️ Benefits

• Flexible working hours

• Full-time (40 hrs/week)

• Permanent employment

• Equal opportunity employment

• Preference for women and individuals with severe disabilities in cases of equal suitability, qualification, and professional performance

• Applications welcomed regardless of disability, cultural or social background, age, religion, worldview, or sexual identity