Solution Architect – Operate, Assist

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Design solution architectures for Operate & Assist implementations based on client needs.

• Ensure technical consistency and viability before project initiation.

• Methodically carry out technical checklists for each tool, including Operate Insights, Centrical, and Knowledge Base.

• Facilitate data transfer between client systems and TP platforms, such as EMA, focusing on data formats, interfaces, and quality.

• Connect BI/Reporting systems, particularly Power BI, to operational data sources.

• Address data privacy and compliance issues, such as PII Redaction, during the data integration process.

• Manage Operate & Assist implementations from start to finish, including solution design, data integration, and Go-Live.

• Oversee stakeholder communication with client IT, internal QA, and operations teams.

• Analyze and troubleshoot technical issues related to translation tools and system integrations.

• Coordinate with internal IT support, including ticket generation and installation triggers.

• Work alongside QA teams to ensure the quality of solutions.

• Identify opportunities for automation and data analytics within operational workflows.

• Promote workflow and reporting automation.

• Foster the ongoing development of technical standards for Operate & Assist implementations within the DSI team.

• Develop and maintain technical documentation that includes architecture, data flows, and implementation checklists.

• Share insights and knowledge within the team and with operational colleagues.

⛳️ Requirements

• Completed degree in Computer Science, Business Informatics, or a related technical area.

• Minimum of 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or a similar position.

• Proven experience in implementing operational business technologies (e.g., QA, BI, reporting, or workforce automation systems).

• Strong knowledge of data integration and system architecture (APIs, data flows, interfaces).

• Extensive expertise in Power BI (reporting, data modeling).

• Experience with workforce management, quality management, or AI-driven process solutions (e.g., knowledge bases, translation tools).

• Organized project management and technical documentation capabilities.

• Basic familiarity with workflow automation tools (e.g., n8n, Make, Power Automate) is advantageous.

• Experience in the Customer Experience (CX) field is a plus.

• Strong technical inclination with a structured, solution-focused approach.

• Ability to convey complex technical concepts in a clear and effective manner.

• Self-motivated work ethic and ability to maintain composure under pressure during critical project phases.

• Collaborative team player with exceptional cross-functional communication skills (bridging Client IT, QA, and Operations).

• Quick learner with the capacity to adapt swiftly to new technologies.

• Proficient in English (C1) and German (B2).

• Updated CV and cover letter in English in PDF format.

🏝️ Benefits

• Flexible remote work options.

• Role available for part-time employment.

• Commitment to equal opportunity employment.

• Preference for female candidates in cases of equal suitability, qualifications, and performance.

• Welcoming applications from individuals regardless of disability, cultural or social background, age, religion, worldview, or sexual identity.