Solution Architect – Operate & Assist

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Design solution architectures for Operate & Assist implementations based on client specifications.

• Ensure technical consistency and feasibility prior to project initiation.

• Systematically execute technical checklists for each tool, which includes Operate Insights, Centrical, and Knowledge Base.

• Facilitate data flow between client systems and TP platforms, including EMA, while addressing data formats, interfaces, and data quality.

• Connect BI/reporting systems, particularly Power BI, to operational data sources.

• Address data privacy and compliance obligations, including PII redaction, during the data integration process.

• Oversee Operate & Assist implementations from end-to-end, covering solution design and data integration through to Go-Live.

• Manage communication with stakeholders, including client IT, internal QA, and operations teams.

• Analyze and resolve technical challenges related to translation tools and system integrations.

• Coordinate with internal IT support, including ticket generation and installation triggers.

• Collaborate with QA teams to ensure the quality of solutions.

• Identify opportunities for automation and data analytics within operational processes.

• Promote the continual development of technical standards for Operate & Assist implementations within the DSI team.

• Create and maintain technical documentation that includes architecture, data flows, and implementation checklists.

• Share knowledge with team members and operations colleagues.

⛳️ Requirements

• A completed degree in Computer Science, Business Informatics, or a similar technical discipline.

• A minimum of 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or a comparable position.

• A proven history of implementing operational business technologies, including QA, BI, reporting, or workforce automation systems.

• Strong knowledge of data integration and system architecture, encompassing APIs, data flows, and interfaces.

• Extensive expertise in Power BI, specifically in reporting and data modeling.

• Experience with workforce management, quality management, or AI-driven process solutions, including knowledge bases and translation tools.

• Strong project management and technical documentation skills.

• Basic understanding of workflow automation tools such as n8n, Make, or Power Automate is advantageous.

• Experience in the Customer Experience (CX) sector is a plus.

• Strong technical aptitude with a structured, solution-driven approach.

• Ability to convey complex technical concepts clearly and effectively.

• Self-motivated work ethic and resilience during critical project phases.

• Team-oriented with excellent cross-functional communication skills connecting Client IT, QA, and Operations.

• Quick learner capable of adapting to new technologies swiftly.

• Proficiency in English at C1 level and German at B2 level.

• An updated CV and cover letter in English in PDF format.

🏝️ Benefits

• Flexible working hours.

• Full-time permanent position.

• Commitment to equal opportunity employment.

• Preference given to women in cases of equal suitability, qualifications, and professional performance, barring overriding reasons.

• Equal consideration and welcome for individuals with severe disabilities and equivalent status.

• Equal consideration regardless of disability, cultural or social background, age, religion, worldview, or sexual identity.