Sol Advisor Manager, Clinical Solutions

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and nurture Solution Advisors engaged in Inpatient CDI, Outpatient CDI, and Quality product customer interactions.

• Propel team performance and accountability to meet customer satisfaction, adoption, retention, and operational goals.

• Collaborate with Sales, Customer Success, Product Management, Clinical Services, and Executive Leadership to synchronize customer strategies and deliver outstanding results.

• Develop and implement customer success strategies that advocate for best practices, solution optimization, and long-term customer value realization.

• Assist team members in addressing complex customer issues, escalations, and opportunities related to implementation, training, workflow adoption, NLU capabilities, clinical content, and product usage.

• Offer coaching, mentorship, and opportunities for professional growth.

• Recognize trends, risks, and opportunities within the customer base and proactively devise plans to enhance customer outcomes and business performance.

• Act as a trusted advisor to healthcare executives and clinical leaders, aiding customers in achieving their strategic, operational, and financial goals.

• Spearhead organizational change, customer transformation initiatives, and strategic account planning.

• Leverage data, analytics, and performance metrics to influence customer outcomes and business decisions.

⛳️ Requirements

• A Bachelor's degree or higher from an accredited institution and 8 years of experience in the healthcare industry in CDI, healthcare technology, revenue cycle, clinical informatics, or related healthcare software solutions; OR a High School Diploma/GED and 12 years of healthcare industry experience in CDI, revenue cycle management, healthcare technology, customer success, consulting, implementation, or customer support leadership.

• A minimum of four (4) years of leadership experience managing customer-facing, consulting, implementation, customer success, or support teams.

• Proven experience in supporting successful implementation, adoption, optimization, or utilization of CDI software and technology solutions.

• At least three (3) years of experience in leading managers and/or multi-level customer-facing organizations.

• Three (3) or more years of experience in developing and executing customer success, adoption, or service delivery strategies.

• Experience working directly with healthcare provider organizations and executive stakeholders.

• Proven ability to manage customer escalations, complex business challenges, and cross-functional initiatives.

• Willingness to travel up to 25% domestically.

• Familiarity with Solventum CDI solutions and clinician productivity technologies.

• Strong understanding of Clinical Documentation Integrity, revenue cycle, quality reporting, and healthcare reimbursement methodologies.

• Experience engaging with healthcare executives including CFOs, CIOs, CMIOs, CNOs, CDI Directors, Physician Advisors, and physician leadership teams.

• Proficient in Microsoft Office applications, such as Excel, PowerPoint, Word, and Teams.

• Must possess legal authorization to work in the country of employment without requiring sponsorship for employment visa status.

🏝️ Benefits

• Medical, Dental & Vision.

• Health Savings Accounts.

• Health Care & Dependent Care Flexible Spending Accounts.

• Disability Benefits.

• Life Insurance.

• Voluntary Benefits.

• Paid Absences.

• Retirement Benefits.

• Company-paid travel arrangements and related expenses for necessary on-site onboarding.

• Remote work arrangement.