Software Platform Support Engineer – GPU Cloud

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Collaborate with various internal teams to deliver Tier 1 support for intricate cloud platforms.

• Establish and enhance operational workflows, which encompass runbooks, escalation pathways, and support procedures.

• Assess and investigate the underlying causes of customer issues, escalating as necessary.

• Document bugs and report problems while closely collaborating with the Site Reliability team.

• Create tools to enhance the customer support experience and increase visibility.

• Gain a comprehensive understanding of user workloads and their use cases.

• Work alongside multiple internal teams to provide insights to engineering teams and develop effective solutions.

• Engage in an on-call rotation to support production systems.

⛳️ Requirements

• Bachelor's or Master's degree in Computer Science or a related field (or equivalent experience).

• Over 5 years of experience in supporting distributed software systems, end-user software platforms, and proficiency with Linux.

• Familiarity with Kubernetes, AWS, Azure, OCI, and GCP.

• Background in Infrastructure, Networking, Storage, and DevOps scripting/tooling.

• Knowledge of data storage technologies (databases, file systems, block storage, blob storage).

• Experience in customer service and support.

• Openness to work across various levels of the stack and collaborate with multiple teams.

• Excellent troubleshooting abilities and communication skills.

• Experience with MLOps workflows or ML infrastructure.

• Familiarity with GPU workloads or distributed training systems.

• Previous experience with SLURM or HPC.

• Strong motivation to assist internal customers and contribute to their success.

• A commitment to process improvement coupled with strong organizational capabilities.

🏝️ Benefits

• Equity

• Benefits