Platform Engineer – Incident Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of on-call shifts from start to finish: promptly acknowledge alerts within the Service Level Agreement (SLA), declare incidents, assign roles, maintain a communication rhythm, and guide incidents to successful resolution.

• Develop automation for the Sev1/Sev2 postmortem process, which includes scheduling, sending facilitation reminders, assigning action items, tracking ownership, and enforcing due dates.

• Utilize AI to detect patterns in incidents and recommend systemic improvements, such as enhancements to runbooks, alert fine-tuning, platform fortification, and modifications to processes.

• Create and enhance internal automation and tools, including AI-driven incident response workflows, aimed at minimizing manual labor and speeding up detection and resolution.

• Contribute to and enhance observability through dashboards, alert configurations, and early-warning signals across Bitso’s platform.

• Engage in change and maintenance management processes, applying risk management strategies to mitigate deployment-related incidents.

• Collaborate with engineering teams throughout the organization to identify platform risks and implement preventive measures.

• Ensure that incident management tools, runbooks, and severity criteria remain accurate, up-to-date, and beneficial for the wider engineering community.

• Report directly to the Incident Management Manager.

⛳️ Requirements

• Demonstrated ability to operate effectively in high-pressure incident situations, including clear communication with senior stakeholders and leadership while production issues are active.

• Practical experience with Kubernetes — comfortable with deploying, debugging, and addressing pod-level challenges.

• Strong understanding of CI/CD pipelines and contemporary DevOps methodologies.

• Background in software development in any programming language; the capability to read, write, and debug code is essential (experience in Python or Java is advantageous).

• A robust automation mindset: capable of identifying repetitive tasks and eliminating them.

• Experience in building or working with AI agents or workflows based on Large Language Models (LLMs) is highly desirable.

• Exceptional interpersonal and written communication skills.

• A self-motivated learner who can contribute without needing a fully defined path.

• Experience in the fintech or cryptocurrency sectors is a plus.

• Full ownership of the incident lifecycle and incident management experience is implied by the responsibilities of this role.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote work options.

• Collaborative and innovative work environment.