Software Engineer – Site Reliability

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and enhance tools, services, and automation to ensure the reliability of production systems.

• Create shared observability functionalities for metrics, logs, traces, service health, and customer impact.

• Enhance incident response and operational preparedness through tooling, automation, standards, and production signals.

• Establish resiliency features to detect failure modes, mitigate operational risks, and recover from infrastructure or application failures.

• Substitute repetitive manual operational tasks with robust software and automation solutions.

• Implement AI in software development and operational problem-solving processes.

• Spot opportunities for AI-driven capabilities that enhance incident investigation, observability, reliability, and engineering efficiency.

• Deliver well-defined engineering projects independently and contribute to technical designs.

• Collaborate with product engineering, Cloud Platform, Delivery, Developer Platform, Security, and infrastructure teams.

⛳️ Requirements

• A minimum of 3 years of professional experience in software engineering, site reliability engineering, or a related field.

• Proficient in software development using one or more general-purpose programming languages such as Python, Go, JavaScript, or TypeScript.

• Experience in designing, building, testing, and maintaining production software, internal tools, or infrastructure.

• Familiarity with cloud infrastructure, distributed systems, observability, monitoring, or production operations.

• Experience in on-call duties or incident response for production systems.

• Ability to independently manage well-defined engineering projects, navigate technical ambiguities, and collaborate with various engineering teams.

• Experience utilizing AI-assisted development tools at different stages of the software engineering lifecycle.

• Preferably skilled in Kubernetes, AWS, infrastructure as code, and cloud-native production environments.

• Preferably experienced with observability platforms like Datadog, Sumo Logic, or CloudWatch.

• Preferably knowledgeable about reliability practices including service level objectives, capacity planning, resiliency testing, disaster recovery, or operational readiness.

🏝️ Benefits

• Competitive compensation package, inclusive of base salary, bonus opportunities, and annual equity grants that vest quarterly.

• 401(k) or Group Retirement Savings Plan featuring a company match of $2 for each $1 contributed, up to $15,000 annually.

• Employee Stock Purchase Plan (ESPP) offering discounted stock purchase options for eligible employees (US only).

• Comprehensive medical, dental, vision, and wellness resources for US employees.

• Additional health coverage for Canadian employees.

• Contributions to Health Savings Accounts for eligible plans (US only).

• Life insurance and disability coverage.

• Paid time off, sick leave, and company holidays.

• Paid family and parental leave.

• Family-oriented fertility, parenthood, and caregiving benefits.

• Employee Assistance Program providing mental health support and life-centered resources.

• Financial planning tools and concierge service (US only).

• Annual wellness allowance.

• Annual productivity allowance for relevant tools and resources.

• Team events, all-company updates, and employee resource groups.

• Catered lunches and stocked micro-kitchens in offices located in the Bay Area, Austin, Columbus, and New York City.