Staff Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and advance the engineering-wide SRE strategy, operational model, and reliability benchmarks.

• Ensure that reliability standards are aligned with customer impact, business goals, and associated risks.

• Facilitate cross-functional alignment among Infrastructure, product, service, security, and business stakeholders.

• Enhance reliability, observability, incident response, and operational readiness across various teams.

• Establish organization-wide service ownership, meaningful SLIs and SLOs, and error budgets for critical customer journeys and services.

• Define and promote the adoption of observability standards throughout pipelines and platform components.

• Set benchmarks for dashboards, actionable alerts, runbooks, and escalation procedures.

• Lead comprehensive cross-functional reliability initiatives from start to finish.

• Elevate engineering standards related to incident management, incident command, on-call health, post-incident reviews, and recovery preparedness.

• Influence the technical direction, operational model, and growth trajectory of the SRE function.

• Participate in a 24/7 on-call rotation.

• Assist in designing a sustainable, adequately staffed, and continuously improving on-call model.

⛳️ Requirements

• Proven experience in designing, operating, and troubleshooting large-scale distributed systems in production settings.

• In-depth understanding of reliability engineering, observability, incident management, and production operations.

• Proven ability to translate reliability expertise into standards and practices that are embraced by others.

• Experience in establishing SLIs, SLOs, actionable alerts, observability, and service ownership.

• Backend experience in building systems and automation to minimize operational toil, enhance safeguards, and boost operational efficiency.

• Experience in leading high-severity incidents and enhancing incident response protocols.

• Exceptional written and verbal communication skills, including the ability to create technical designs, runbooks, postmortems, and operational documentation.

• Familiarity with Python and Terraform, or similar automation and infrastructure-as-code tools.

• Experience with observability tools such as Datadog, New Relic, Grafana, or other comparable platforms.

• Experience operating production services within AWS and Kubernetes environments.

• Familiarity with CI/CD pipelines such as GitLab CI, ArgoCD, or GitOps workflows.

• Participation in a 24/7 on-call rotation is required.

• Must be legally authorized to work in the United States.

• Must indicate if employment visa sponsorship is necessary.

🏝️ Benefits

• Equity package in the form of stock options for all full-time positions.

• Health insurance coverage for you and your family.

• Vision insurance coverage for you and your family.

• Dental insurance coverage for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Opportunities for career development.

• An inclusive culture.

• A collaborative environment that fosters creativity and innovative thinking.

• Fully remote work model.

• Team off-sites and in-person project kick-offs.