Software Engineer – Rapid Response Assignment

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address customer-reported concerns promptly and comprehensively, from investigation to a lasting resolution.

• Identify complex, unclear issues across services and data pipelines, tracing them back to their root causes.

• Produce high-quality engineering work that enhances the platform and directly meets customer requirements.

• Collaborate closely with Customer Success to ensure alignment on technical solutions and desired outcomes.

• Maintain and enhance backend systems, APIs, and data pipelines.

• Write high-quality, maintainable code while adhering to engineering best practices.

• Enhance system reliability, performance, and observability throughout the platform.

• Engage in incident response and participate in on-call rotations.

⛳️ Requirements

• Over 5 years of experience in developing and scaling backend systems as a software engineer.

• Proficient programming skills in one or more languages (Python, Go, Java, etc.).

• Strong diagnostic and debugging capabilities, with a proven track record of identifying complex production issues.

• A curious and persistent nature — a commitment to fully understanding problems and seeing them through to resolution.

• A customer-focused approach: you take pride in delivering precise, high-quality solutions that satisfy customers.

• Exceptional communication skills, allowing effective collaboration with customers and cross-functional teams.

• A solid grasp of distributed systems, microservices, APIs, system design, and cloud infrastructure (AWS preferred).

• Experience with data pipelines, ETL systems, or high-volume data processing.

• Previous experience in customer reliability, sustaining, support, or escalation engineering roles (preferred).

• Background in cybersecurity, vulnerability management, or threat intelligence (preferred).

• Familiarity with CVE, NVD, KEV, or exploit intelligence datasets (preferred).

• Experience with streaming systems or real-time data processing (preferred).

• Experience in high-growth or startup environments (preferred).

🏝️ Benefits

• Generous, flexible time off.

• Contributions to retirement/pension plans (e.g., 401k with match in the US; local pension schemes elsewhere).

• Comprehensive healthcare coverage.

• Generous paid parental leave.

• Remote-friendly work environment with flexibility.

• Support for home office expenses (phone & internet).

• Continuous professional development, coaching, and access to learning resources.

• Opportunities for career growth within a rapidly expanding team.