Software Engineer, L3 Support – .NET

This is a fully remote position, open to applicants in Poland.

📋 Description

• Diagnose, resolve, and prevent production issues that impact Aras Innovator customers.

• Investigate intricate issues and determine root causes throughout the application stack.

• Manage escalated customer issues via analysis, development of fixes, testing, and deployment.

• Create enhancements and product improvements in response to customer-reported concerns.

• Assess technical strategies and collaborate with product teams to refine solutions.

• Assist customers with upgrades and adapt existing functionalities to align with newer product versions.

• Balance incoming escalations with planned improvement initiatives.

• Write clean, maintainable, and testable code utilizing modern engineering and AI-assisted development methodologies.

• Utilize troubleshooting and profiling tools to identify performance and stability challenges.

• Enhance CI/CD and DevOps practices to optimize delivery processes.

• Improve platform reliability, scalability, performance, and security.

• Share expertise and enhance support and engineering methodologies.

⛳️ Requirements

• A minimum of 3 years of commercial software development experience with .NET in a production environment.

• Strong proficiency in C#/.NET.

• Solid understanding of object-oriented programming principles.

• Experience with MS SQL Server and advanced T-SQL skills.

• Familiarity with troubleshooting, diagnostic, and profiling tools.

• Good knowledge of JavaScript/TypeScript.

• Understanding of REST APIs and HTTP-based standards such as OData.

• Proficient with Git or other distributed version control systems.

• Experience in Agile or Kanban development settings.

• Intermediate or higher proficiency in English, both spoken and written.

• Capability to effectively use AI tools in daily engineering tasks, including development, debugging, troubleshooting, and productivity activities.

• Experience with large enterprise systems and legacy environments.

• Background in client-side development.

• Direct experience with Docker, Kubernetes (AKS or Azure Container Apps), and Helm.

🏝️ Benefits

• Open and collaborative culture.

• Continuous growth opportunities.

• Diverse career paths.

• AI-assisted development practices.