Software Engineer II – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design and sustain applications, automations, and workflows on the ServiceNow platform.

• Enhance and manage integrations between ServiceNow and external systems, utilizing REST APIs while ensuring data integrity, logging, and error management.

• Engage in requirements analysis alongside business stakeholders and the technical team.

• Create new features and suggest enhancements to current workflows.

• Analyze incidents and integration failures, determine root causes, and implement solutions.

• Document configurations, customizations, integrations, and technical decisions made.

• Participate in the team’s code review processes, adhering to standards and offering constructive feedback.

⛳️ Requirements

• Practical experience developing on the ServiceNow platform (approximately 1+ year) with a strong foundation in JavaScript.

• Familiarity with Business Rules, Client Scripts, Script Includes, GlideRecord, and GlideAjax.

• Experience in creating automations using Flow Designer.

• Proficiency in consuming REST APIs and managing existing integrations, including the utilization of IntegrationHub/spokes.

• Understanding of the platform’s data model, including tables, fields, references, dot-walking, and table extensions.

• Knowledge of ITSM modules (Incident, Request, Change, and Problem) and Service Catalog configuration, including items, variables, and approval workflows.

• Awareness of platform security concepts such as roles, groups, and ACLs.

• Experience with Update Sets to facilitate changes across instances.

• Familiarity with troubleshooting on the platform, including analyzing system logs, testing with Background Scripts, and investigating root causes.

• An analytical and collaborative mindset, with the ability to identify risks and seek assistance when necessary.

• ServiceNow certifications, particularly CSA (Certified System Administrator) and CAD (Certified Application Developer), are advantageous.

• Experience with Scripted REST APIs, Custom Applications, application scope, and Service Portal/Employee Center portals is a plus.

• Knowledge of Python, an interest in AI applications within ServiceNow, and experience or interest in the financial services sector are additional benefits.

🏝️ Benefits

• Base salary.

• Variable compensation package* (profit-sharing, long-term incentive plan, or commission).

• Health and dental insurance with copayments.

• Hospital Virtual Verde: telemedicine team available 24/7.

• Medication subsidy.

• Meal and/or food allowance – Pluxee*.

• Childcare assistance (for children up to 5 years and 11 months old).

• Support for children with disabilities.

• Life insurance.

• Fuel allowance or commuting assistance*.

• Home office allowance* (for Hybrid or Remote contracts only).

• Welcome kit for new parents.

• SESC partnership*.

• Education benefit – Internal self-development platform (Studa and Stone Library).

• Acolhe360º – Free emotional support.

• Quick massage and on-site clinic*.

• Wellhub.

• TotalPass.

• Pet Club.

• Flash.

• Férias&Co.

• Transportation voucher (VT).

• Allya.

• Educational partnerships.