Software Engineer II – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design and manage applications, automations, and workflows on the ServiceNow platform.

• Oversee and improve integrations between ServiceNow and external systems, utilizing REST APIs while ensuring data consistency, logging, and effective error handling.

• Engage in requirements refinement alongside business and technical teams, posing questions and pinpointing dependencies and impacts.

• Create new features and suggest enhancements to current workflows.

• Analyze incidents and integration failures, determine root causes, and implement solutions, collaborating with the team on complex issues.

• Document configurations, customizations, integrations, and technical choices.

• Participate in code reviews, adhering to established standards and offering constructive feedback.

⛳️ Requirements

• Practical experience in developing on the ServiceNow platform (approximately 1+ year) with a strong foundation in JavaScript.

• Proficiency in Business Rules, Client Scripts, Script Includes, GlideRecord, and GlideAjax.

• Experience in creating automations using Flow Designer.

• Familiarity with consuming REST APIs and managing existing integrations, including the use of IntegrationHub/spokes.

• Understanding of the platform's data model: tables, fields, references, dot-walking, and table extension.

• Knowledge of ITSM modules such as Incident, Request, Change, and Problem.

• Insight into Service Catalog configuration, including items, variables, and approval workflows.

• Awareness of platform security measures: roles, groups, and ACLs.

• Experience utilizing Update Sets to transition changes between instances.

• Skills in troubleshooting the platform, including reading system logs, testing with Background Scripts, and investigating root causes.

• An analytical and collaborative mindset, with the ability to identify risks and seek support when needed.

• ServiceNow certifications, particularly CSA (Certified System Administrator) and CAD (Certified Application Developer), are advantageous.

• Experience with Scripted REST APIs, Custom Applications, application scope, and Service Portal/Employee Center portals is a plus.

• Familiarity with HTML, CSS, JavaScript, and widgets is beneficial for portal development.

• Knowledge of Python or other programming languages beyond JavaScript is an advantage.

🏝️ Benefits

• Base salary.

• Variable compensation package* (profit sharing, long-term incentive plan, or commission).

• Health and dental insurance with copayments.

• Hospital Virtual Verde: telemedicine team available 24/7.

• Medication allowance.

• Meal and/or food allowance – Pluxee*.

• Childcare assistance for children up to 5 years and 11 months old.

• Support for employees with children with disabilities.

• Life insurance.

• Fuel allowance or commuting allowance*.

• Home office allowance* (applicable for Hybrid or Remote contracts only).

• Welcome kit for new parents.

• SESC partnership*.

• Education benefit through an internal self-development platform (Studa and Stone Library).

• Acolhe360º – Free emotional support.

• Quick massage and on-site clinic*.

• Wellhub.

• TotalPass.

• Pet Club.

• Flash.

• Férias&Co.

• Transportation voucher (VT).

• Allya.

• Educational partnerships.