Software Engineer

This is a fully remote position, open to applicants in Maine.

📋 Description

• Diagnose and resolve intricate production challenges across the Arkalytics platform.

• Create software enhancements, address bugs, and automate processes to enhance platform stability and customer satisfaction.

• Examine application, database, and cloud infrastructure issues within AWS settings.

• Conduct root cause analysis and implement sustainable solutions to prevent recurring problems.

• Develop and uphold clean, dependable, and thoroughly tested code.

• Enhance monitoring, alerting, logging, and operational tools.

• Work collaboratively with Support Services, Customer Success, Product, and Engineering teams to efficiently resolve customer concerns.

• Engage in Tier 2 and Tier 3 production support and participate in shared on-call rotations.

• Contribute to system documentation, knowledge sharing, and ongoing process enhancements.

• Participate in code reviews and assist in maintaining high engineering standards.

• Keep abreast of emerging technologies and suggest improvements to the platform.

• Include a cover letter and resume, detailing a personally investigated and resolved production issue.

⛳️ Requirements

• Over 3 years of professional experience in software engineering.

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience.

• Expertise in developing or supporting applications within AWS.

• Strong programming abilities in Python or another object-oriented language.

• Solid SQL proficiency and experience with relational databases such as Snowflake or Databricks.

• Familiarity with REST APIs, SDKs, and command-line tools.

• Proficient in working with JSON, XML, and CSV formats.

• Excellent troubleshooting, debugging, and root cause analysis skills in production settings.

• Knowledge of Docker, ECS, Fargate, Kubernetes, or microservices is advantageous.

• Understanding of NoSQL databases such as DynamoDB is a plus.

• Comfortable operating in Linux or Unix environments.

• Awareness of data warehousing, business intelligence, or analytics platforms.

• Familiar with Git, Jira, Confluence, and Slack.

• Experience in Agile software development environments.

• AWS certification is preferable, or a willingness to pursue one.

• Knowledge of CI/CD pipelines and DevOps practices is beneficial.

• Experience in the financial services industry is a plus.

• Strong written and verbal communication abilities.

• Collaborative attitude, intellectual curiosity, and a passion for continuous learning.

• Submission of both a cover letter and resume is required for consideration.

🏝️ Benefits

• Flexible remote work policy with optional access to our office in Portland, Maine.

• A 4-day workweek after three years of service.

• Generous paid time off, including 11 holidays.

• Medical, disability, life insurance, and optional dental/vision coverage.

• 401(k) retirement plan with company matching.

• Training and certification reimbursement.

• Recognition programs for milestones.

• Annual increases in PTO.