Software Delivery Manager – Technical Lead, Wide Area Monitoring System

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist throughout all phases of the project lifecycle, from initial customer engagement and proposal formulation to delivery, testing, acceptance, and handover.

• Aid in the creation of technical proposals, outline delivery strategies, and assist in drafting Statements of Work and additional project documentation.

• Oversee the technical implementation of enterprise software installations within client environments.

• Organize software deployment, configuration, testing, and technical readiness tasks.

• Work closely with clients to gain insights into their environment, provide progress updates, and manage technical expectations.

• Detect and resolve issues related to software, infrastructure, operating systems, networks, and integrations during the deployment phase.

• Collaborate with Product Development, Tendering, and Support teams.

• Deliver updates on technical advancements, risks, and challenges to the broader project team.

• Assist in scope, risk, and problem management alongside the Project Manager.

• Conduct customer training sessions, system demonstrations, and user readiness initiatives.

• Participate in customer acceptance testing and validation/sign-off processes.

• Contribute to ongoing improvements in delivery methodologies, quality, and efficiency.

• Facilitate the transition to maintenance and support teams upon project completion.

• Act as a point of escalation for maintenance and support teams.

• Be prepared to travel globally, occasionally on short notice, to engage with clients and assist with on-site deployments and issue resolution, up to 20% of the time.

⛳️ Requirements

• Bachelor's degree in a relevant IT field, such as Computer Science, IT Networking, or Software Development, or equivalent practical experience.

• Minimum of 5 years of experience in software delivery projects.

• Proficient in using Linux and Windows operating systems.

• Familiarity with systems associated with grid software.

• Experience with grid software solutions such as WAMS, EMS, DMS, DERMS, or similar technologies.

• Comfortable interacting directly with clients in a technical delivery, deployment, or support context.

• Exceptional written and verbal communication skills.

• Strong analytical and troubleshooting capabilities.

• Willingness and ability to travel internationally, occasionally with little notice.

• Experience with Kubernetes.

• Must be legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Discretionary annual bonus.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Prescription drug coverage.

• Access to Health Coaching.

• Employee Assistance Program offering 24/7 confidential assessments, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company contributions to retirement plans.

• Resources and financial planning consultants provided by Fidelity.

• Tuition reimbursement assistance.

• Adoption assistance program.

• Paid parental leave.

• Disability insurance benefits.

• Life insurance coverage.

• 12 paid holidays.

• Flexible time off policy.

• Opportunities for professional development.

• Competitive salary package.