Software, AI Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete technical architecture for brightfin's product suite and standalone SaaS offerings.

• Establish engineering benchmarks for quality, scalability, and reliability.

• Formulate brightfin's AI strategy and roadmap, prioritizing initiatives based on measurable customer or business outcomes.

• Design and develop AI-native capabilities, including embedded agentic features.

• Oversee model selection, orchestration, prompt and agent architecture, and AI evaluation pipelines.

• Create and manage the AI-driven development lifecycle along with engineering tools.

• Manage AI infrastructure, model and vendor evaluations, data handling, access management, guardrails, and integration standards.

• Collaborate with People & Culture and the AI Champions network to ensure security-first AI systems.

• Prototype, deploy, and validate architecture and AI initiatives as a sole contributor in the first year.

• Make a compelling case for and recruit a team once initiatives are prepared for scaling.

• Collaborate with the Chief Product & AI Officer and the executive team on architectural and AI investment decisions.

• Communicate initiatives using clear metrics and honest status updates.

⛳️ Requirements

• 8+ years of experience in software engineering or architecture, with direct hands-on experience in designing and deploying production systems at scale.

• 3+ years of experience leading or participating in teams within AI-native organizations.

• Extensive experience with LLMs, RAG, agentic-native system design, and multi-agent architectures.

• Practical software architecture experience in owning and evolving a production platform.

• Practical AI architecture experience in designing and operating LLM-based tools, agentic workflows, and AI-native product capabilities in production.

• Direct experience working within the ServiceNow ecosystem; ideally, architecting ServiceNow applications directly.

• Ability to initiate a system, initiative, or function without an existing team or playbook.

• Comfortable working as an individual contributor and subsequently hiring and leading a team.

• Strong engineering fluency, including code writing and review, as well as understanding architectural trade-offs.

• Familiarity with security, data governance, and enterprise, federal, and international platform guardrails.

• Excellent technical communication skills suitable for executive-level discussions.

• Bachelor's degree in computer science, engineering, or a related field, or equivalent professional experience.

• Candidates will undergo a background check.

• Must comply with brightfin’s Information Security and Privacy policies and procedures.

• US-based work authorization and location are required.

🏝️ Benefits

• Comprehensive health, dental, and vision benefits package.

• Paid time off.

• 401K with employer matching.

• Remote-first work arrangement.

• Emphasis on work-life balance.