Social Support Associate, Customer Care Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assess community concerns and take ownership of issue resolution, escalating to appropriate teams only when necessary.

• Serve as Lyft's representative on social media and various digital platforms.

• Utilize sound judgment in the capacity of Lyft's support representative.

• Actively address problems and build trust with customers.

• Deliver personalized, positive, and seamless experiences for the Lyft community.

• Collaborate with Product, Marketing, and other departments to maintain a unified support message.

• Function as a community advocate for Lyft.

⛳️ Requirements

• A minimum of 1 year of experience in customer service or sales is essential.

• At least 1 year of experience with social media or communications is advantageous.

• Excellent written communication skills coupled with meticulous attention to detail.

• High emotional intelligence and experience in interpersonal interactions.

• Strong work ethic and proactive attitude.

• Capability to work both independently and collaboratively within a team.

• Ownership mentality with a commitment to follow-through.

• Effective time management skills and the ability to navigate through ambiguity independently.

• Flexibility to work various hours, including weekends.

• Residency in the Toronto metro area is required.

🏝️ Benefits

• Comprehensive health and dental coverage options.

• Life insurance and disability benefits.

• Mental health support.

• Family-building assistance.

• Childcare and pet-related benefits.

• Access to a Lyft-funded Health Care Savings Account.

• RRSP plan with company matching.

• Holidays recognized by the province.

• Flexible paid time off policy for salaried employees.

• 15 days of paid time off for hourly employees, with an additional day for each year of service.

• 18 weeks of paid time off for new biological, adoptive, and foster parents.

• Subsidized commuting benefits.

• Lyft ride credits.