Social Seller – SDR for an Ophthalmologist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage with leads from Instagram direct messages, WhatsApp Business, and paid advertising campaigns.

• Deliver a personalized and human-centric sales experience, assisting patients in scheduling appointments.

• Develop, assess, and enhance customer service, pre-sales, and appointment scheduling scripts.

• Create and oversee automation workflows in ManyChat (for Instagram) and BotConversa (for WhatsApp).

• Evaluate the performance of automation processes and suggest enhancements aimed at increasing conversion rates and efficiency.

• Follow up and re-engage with leads, ensuring around 20 interactions per lead when necessary.

• Arrange appointments for leads that have been acquired.

• Keep the CRM and calendar current and organized.

• Maintain and revise customer service checklists and clinic protocols.

• Guarantee an exceptional experience from the initial interaction, emphasizing responsiveness, courtesy, and high-quality communication.

• Collaborate closely with the clinic's secretary throughout the patient experience.

• Work together on designing campaigns, automated messages, and lead-nurturing sequences.

• Spot opportunities for enhancing customer service and conversion workflows.

• Respond to inquiries on Instagram within 10 minutes, depending on lead demand.

⛳️ Requirements

• High school diploma.

• Prior experience in social media and digital customer service.

• Hands-on knowledge of ManyChat, BotConversa, or similar messaging automation platforms.

• Strong written communication skills and a solid command of standard English grammar.

• Ability to adjust communication to align with the brand’s tone and positioning.

• Proficient in technology, with logical thinking and problem-solving abilities.

• Strong organizational skills, attention to detail, and capacity for self-management.

• Proactive in suggesting improvements.

• Sales-focused mindset with an emphasis on results and conversion rates.

• Experience in customer service, sales, or the healthcare industry is advantageous.

• Familiarity with sales funnels and lead management.

• Knowledge of customer service automation.

• Experience with omnichannel customer service.

• Relevant courses or training in customer service, marketing automation, or sales copywriting.

• Understanding of UX writing and sales techniques based on neuromarketing principles.

• Familiarity with the ophthalmology field is a plus.

🏝️ Benefits

• Bonus for every lead that schedules an appointment.

• Continuous training and opportunities for professional development.

• Potential for career advancement.