Social Operations Lead

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and enhance the master social media calendar utilizing Airtable.

• Set and uphold service level agreements (SLAs) for incoming requests while managing lead times.

• Serve as the primary intake point for social media requests.

• Monitor progress, handle follow-ups, and ensure that content aligns with brand guidelines.

• Support comprehensive approval workflows and secure internal sign-offs.

• Plan and categorize content using Hootsuite.

• Manage the Hootsuite Inbox and interact with the community following an engagement matrix.

• Refine and sustain standard operating procedures (SOPs) for social media publication and community engagement.

• Document uniform social media processes across various business units.

• Educate new team members and agency collaborators on Airtable frameworks and Hootsuite procedures.

⛳️ Requirements

• Advanced expertise in Airtable for workflow design.

• Advanced expertise in Hootsuite for content publishing and inbox oversight.

• Demonstrated experience in developing SOPs or training materials for digital or marketing teams.

• Capacity to manage expectations across diverse business units and internal teams.

• Outstanding organizational skills, attention to deadlines, details, and accuracy.

• Proactive approach to problem-solving with the ability to identify bottlenecks and enhance efficiency.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary and benefits packages for all staff members.

• Reasonable accommodations available during the hiring process for qualified applicants with disabilities.

• Equal Opportunity Employer.