Social Media Moderator – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of comment moderation and responses for all active partner advertising campaigns.

• Address inquiries from prospects using established response guidelines and each partner’s tone.

• Direct operational, policy, and other variable questions to the suitable team.

• Determine what content to conceal, retain, or escalate while safeguarding partner brand integrity.

• Recognize and report on emerging trends, unexpected question surges, unclear ad content, or unusual partner interest.

• Ensure clean and consistent tagging of posts for precise reporting.

• Enhance the response playbook by pinpointing gaps and new opportunities.

• Serve as the representative for university partners in public, real-time comments on live advertising campaigns.

• Report to the Senior Enrollment Manager.

⛳️ Requirements

• Previous experience in social or community moderation, preferably in paid social settings.

• Familiarity with moderation platforms such as NapCat, Sprout, Hootsuite, Agorapulse, Khoros, or similar tools.

• Proficient in spreadsheet management and tagging practices.

• A keen interest in higher education, workforce development, or edtech is an advantage.

• Capability to respond within 2–4 hours.

• Ability to work autonomously.

• Strong communication skills.

🏝️ Benefits

• Flexible remote work arrangement.

• Part-time contract position.

• Approximately 12–16 hours of work per week.

• Commitment to equal-opportunity employment.