Social Media Community Manager, French Canadian

This is a fully remote position, open to applicants in Florida.

📋 Description

• Address client complaints and inquiries across various social media platforms.

• Interact with online audiences by providing timely and professional responses that match each brand's unique tone.

• Oversee social media channels to ensure that comments and shared content positively and authentically represent the brand.

• Manage social feeds to foster welcoming, judgment-free, safe, and inclusive environments.

• Evaluate graphic images and written content that breach community guidelines.

• Escalate content according to established procedures, including concerns related to child safety and bomb threats.

• Engage with brand audiences within French Canadian markets.

• Commit to approximately 16.5 hours per week during shifts on Saturday, Sunday, and Monday.

⛳️ Requirements

• Proficient written communication skills in French Canadian.

• Strong command of the English language and grammar.

• Experience in moderation, engagement, social customer care, and/or community management either with a brand or a digital agency.

• Familiarity with social media platforms including Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube.

• Current knowledge of social media trends and diverse audience demographics.

• Comfortable using digital technology and various tech tools and platforms.

• Self-driven social media professional with the ability to work remotely.

• Operating system requirements: Windows 11 or Mac OS X version 14 (Sonoma) or later with Admin access.

• Minimum of 8GB RAM; 16GB is preferred.

• Reliable home broadband connection with at least 20 Mbps download and 1 Mbps upload speeds.

• Available hard disk space of at least 40GB.

• Equipped with a webcam and headset.

• An Android or iOS device for two-factor authentication.

• A Facebook account if necessary for the project.

• Chromebook, Linux, and Cloud VMs are not supported.

• A touchscreen monitor must be utilized alongside a keyboard and mouse.

🏝️ Benefits

• Compensation is on an hourly basis.

• Opportunity for fully remote work.

• Flexible scheduling available throughout weekdays, evenings, and weekends.

• Supportive and inclusive application process.

• Accommodations or adjustments during the recruitment process available upon request.