Social & Community Moderator Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee daily community engagement across platforms such as Discord, Reddit, X, Facebook Groups, and other relevant online spaces.

• Create and sustain an ongoing community calendar that includes conversations, recurring programs, activations, AMAs, giveaways, cultural moments, and significant sports events.

• Engage genuinely in online sports communities, participating in discussions rather than merely disseminating content.

• Moderate and manage Fanatics-owned communities, fostering a welcoming, engaging atmosphere that reflects the unique Fanatics voice.

• Detect emerging discussions, trends, memes, fan behaviors, and community moments, transforming them into timely programming and content opportunities.

• Formulate community-centric strategies that support sports moments, campaigns, product launches, promotions, and major events.

• Develop recurring community franchises and experiences that drive fan engagement and participation.

• Highlight fan sentiment, feedback, trends, and product opportunities to internal teams.

• Collaborate with the Organic Social team to convert community insights and discussions into social media content.

• Work alongside Marketing, Brand, Product, CRM, VIP, Responsible Gaming, and various other teams.

• Monitor community health, engagement, growth, and participation to enhance programming.

• Explore and test new platforms, communities, and emerging opportunities for authentic engagement.

⛳️ Requirements

• 3–5+ years of experience in social media, community management, social programming, or a related field, ideally within sports, sports betting, gaming, entertainment, or media.

• Practical experience in managing or expanding communities across Discord, Reddit, X, Facebook Groups, or similar online platforms.

• Profound understanding of sports culture, sports fandom, betting culture, internet culture, and online community dynamics.

• Strong intuition for fostering participation and crafting engaging community programming.

• Experience in social moderation, community guidelines, escalation processes, and managing fast-paced discussions.

• Excellent written communication skills with the ability to adapt brand voice across different platforms and communities.

• Proactive and highly collaborative, capable of working independently in a dynamic environment.

• Strong organizational skills with the ability to juggle multiple community programs, discussions, and initiatives at once.

• Genuine enthusiasm for sports and a continuous curiosity about online fan interactions.

• Willingness to travel occasionally for events, activations, and team offsites.

• Flexibility to work nights, weekends, and non-traditional hours as required around major sporting events and tentpole occasions.

🏝️ Benefits

• Competitive base salary and bonus structure.

• Opportunities for occasional travel for events, activations, and team offsites.

• Full-time employment benefits; further details available at https://benefitsatfanatics.com/.