Senior Guest Community Engagement Manager – Guest Advisory Board

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage Airbnb's guest-oriented Community Voice initiatives from start to finish.

• Establish and expand the inaugural guest advisory group.

• Create strategies and implement new community programs.

• Enhance and involve Airbnb's guest community through international workshops, insight sessions, and pilot programs.

• Oversee the selection, vetting, onboarding, offboarding, feedback sessions, engagement channels, events, recognition, and compensation strategies for the guest advisory board.

• Handle legal operations including NDAs, participation agreements, and their renewals.

• Cultivate direct relationships with Board members and track sentiment and engagement levels.

• Transform Board feedback into actionable insights for senior stakeholders.

• Develop scalable execution playbooks for program implementation.

• Manage the pipeline for feedback sessions in collaboration with Product, Policy, Marketing, and Business teams.

• Address community escalations and identify broader product or policy challenges.

• Direct the central Voice operations team in terms of coordination, member support, and logistics.

• Organize and conduct global and local guest workshops.

• Support guest-community pilots and assess their outcomes.

• Manage incoming guest-community requests from Business, Marketing, and Product.

• Collaborate with Research and Marketing to ensure alignment of insights with company goals.

• Act as the Community Voice representative for guest-facing engagements, significant company events, launches, and executive roundtables.

• Report directly to the Director of Community Voice.

⛳️ Requirements

• 10+ years of experience in community engagement, program management, or research.

• Proven ability to forge strong relationships with customers or community members.

• Proficiency in establishing a program from the ground up, including strategy formulation, stakeholder buy-in, and scalable execution processes.

• Capability to influence and collaborate cross-functionally with Product, Design, Policy, Research, and Marketing teams.

• Experience in shaping strategy and executing pilot programs.

• Ability to distill complex qualitative feedback into clear, high-level insights and executive-ready reports.

• Capacity to work independently and proactively tackle challenges in a new program.

• Exceptional verbal and written communication skills.

• Skill in building trust with external members and senior internal stakeholders.

• A strong passion for Airbnb's guest and travel community.

• Must reside in a state where Airbnb, Inc. is registered.

• Willingness to work during PST hours.

🏝️ Benefits

• Eligibility for bonuses.

• Eligibility for equity.

• Comprehensive benefits package.

• Employee travel credits.

• Option for remote work arrangement.

• Occasional office work or attendance at offsite events, as agreed upon with the manager.

• Reasonable accommodations available throughout the recruitment process.