SMB Sales & Renewals Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and convert incoming leads by reaching out to prospects through email, phone, and social media to qualify and secure new sales opportunities.

• Ensure that non-SMB leads and accounts are effectively transitioned to the Enterprise Sales or Account Management teams.

• Actively manage a designated portfolio to maintain revenue and uncover expansion opportunities.

• Serve as the primary contact for customer inquiries regarding Pipl.

• Facilitate renewals, upsells, and initiate new business discussions.

• Showcase Pipl’s product offerings and suggest solutions tailored to customer requirements.

• Analyze customer data and usage metrics to pinpoint renewal risks and opportunities for expansion.

• Create and document workflows, content, and best practices to enhance onboarding and minimize sales-cycle challenges.

• Equip the sales team with precise and easily accessible customer information.

• Ensure accurate tracking of leads, accounts, and opportunities within the CRM system.

• Strive to surpass monthly and quarterly revenue targets while ensuring customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in business or a related field, or equivalent experience in sales, marketing, customer success, or a similar customer-facing role.

• A minimum of 2-3 years of experience in sales, lead qualification, or customer success within Fraud, Payment, or Identity-related SaaS.

• A strong desire to understand customers’ business challenges, use cases, and objectives, translating them into sales, retention, and expansion opportunities.

• Ability to communicate clearly, engagingly, and professionally across phone, video, email, and written formats.

• Excellent interpersonal, organizational, and time management abilities.

• Outstanding attention to detail.

• Capability to manage renewal timelines, track pipeline activities, and support accurate forecasting.

• Proficiency in managing multiple priorities, including inbound inquiries, prospecting activities, renewal cycles, and upsell initiatives.

• Initiative to follow up consistently and advance opportunities with persistence and professionalism.

• Strong relationship-building skills with the ability to establish trust, communicate effectively, and influence customer decisions.

• Familiarity with Salesforce CRM, lead generation tools like LinkedIn Sales Navigator, and outbound engagement platforms such as Apollo and Outreach.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Flexible work hours and the option for remote work.

• A supportive and collaborative team environment.