SMB Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee post-sale engagement, customer retention, growth, and renewal by identifying opportunities and ensuring customer success.

• Evaluate customer performance metrics to pinpoint growth opportunities and areas needing improvement.

• Introduce new solutions to enhance the overall value provided to customers.

• Act as a trusted advisor to clients, educating them on product usage, benefits, and industry insights.

• Work in collaboration with Sales, Implementation, Finance, Support, and other internal teams to guarantee seamless service delivery and exceed client expectations.

• Maintain a comprehensive understanding of product offerings and stay informed about new features, enhancements, and best practices.

⛳️ Requirements

• Minimum of 2 years of account management experience in complex SaaS environments.

• Proficiency in English and Spanish is essential; knowledge of additional languages is a significant advantage.

• Demonstrated success in meeting and surpassing sales quotas, negotiating contract terms, and closing deals to drive revenue growth.

• Proven expertise in client retention strategies, ensuring high levels of customer satisfaction and fostering long-term partnerships.

• Capability to thrive in a fast-paced setting and exhibit outstanding teamwork.

• Familiarity with CRM software, with Salesforce being preferred.

• Experience in the hospitality or property management sector is a plus.

• Exceptional verbal and written communication skills.

• Strong organizational abilities and capacity to manage multiple priorities and deadlines effectively.

• Technical aptitude to understand and communicate complex concepts.

• Collaborative mindset with the ability to work closely with cross-functional teams.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A supportive and inclusive work environment.