SMB Customer Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee post-sale engagement, customer retention, growth, and renewal for SMB clients.

• Recognize customer opportunities and guarantee customer success.

• Evaluate customer performance metrics to pinpoint growth opportunities and identify areas for enhancement.

• Introduce innovative solutions to increase delivered value.

• Act as a trusted advisor, educating customers on product usage, benefits, and industry trends.

• Collaborate with Sales, Implementation, Finance, Support, and various internal teams.

• Keep updated on product offerings, new features, enhancements, and best practices.

⛳️ Requirements

• 2+ years of experience in account management within complex SaaS software.

• Proficiency in both English and Spanish is required.

• Knowledge of additional languages is considered a significant advantage.

• Demonstrated success in meeting and surpassing sales quotas.

• Experience in negotiating contract terms and closing deals to enhance revenue growth.

• Proficient in client retention strategies and ensuring customer satisfaction.

• Capability to thrive in a fast-paced environment and excel as a team player.

• Familiarity with CRM software; Salesforce experience is preferred.

• Background in the hospitality or property management sector is a plus.

• Outstanding verbal and written communication skills.

• Excellent organizational skills with the ability to manage multiple priorities and deadlines.

• Technical proficiency to convey complex concepts to both technical and non-technical stakeholders.

• Capacity to collaborate effectively with cross-functional teams.

🏝️ Benefits

• A global team of over 900 employees across 16 countries.

• Opportunities for career advancement in a dynamic, global, impact-focused environment.