SMB Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee post-sale engagement, retention, growth, and renewal processes for SMB customers.

• Recognize opportunities and guarantee customer success.

• Evaluate customer performance metrics to pinpoint growth opportunities and areas needing improvement.

• Propose innovative solutions to increase the value delivered to customers.

• Act as a trusted advisor, educating customers on product usage, advantages, and industry insights.

• Collaborate effectively with Sales, Implementation, Finance, and Support teams.

• Maintain a comprehensive understanding of product offerings, new features, enhancements, and best practices.

⛳️ Requirements

• Minimum of 2 years of account management experience within complex SaaS software.

• Proficiency in both English and Spanish is essential; knowledge of additional languages is a significant advantage.

• Demonstrated success in meeting and surpassing sales targets, negotiating contract terms, and closing deals to foster revenue growth.

• Skilled in client retention strategies, ensuring high levels of customer satisfaction and long-term partnership development.

• Ability to thrive in a fast-paced environment while being an exceptional team player.

• Experience with CRM software, preferably Salesforce.

• Background in the hospitality or property management industry is a plus.

• Outstanding verbal and written communication abilities.

• Strong organizational skills with the capability to manage multiple priorities and deadlines.

• Technical proficiency to understand and convey complex concepts effectively.

• Capacity to collaborate closely with cross-functional teams.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional growth and development.

• Flexible work environment and schedule.

• Supportive team culture and collaborative atmosphere.