Skills Coach – Service Designer Level 6 Apprenticeship

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver tailored coaching, constructive feedback, and motivation to a group of adult learners.

• Develop personalized learning plans that integrate both on-the-job and off-the-job training.

• Conduct monthly one-on-one coaching sessions lasting a minimum of 30 minutes.

• Perform tripartite progress evaluations with learners and their line managers every 6–8 weeks.

• Create and present subject-specific learning materials, group workshops, and webinars.

• Monitor progress, establish SMART goals, and prepare learners for end-point assessments.

• Identify learners who may be at risk of falling behind or disengaging, and agree on customized interventions.

• Assist learners returning from breaks in their education and those encountering delays in completion.

• Ensure accurate learner records are maintained following each interaction.

• Oversee off-the-job learning requirements and meet quality and performance standards.

• Refer learners for functional skills support when necessary.

• Participate in standardization meetings and collaborate with curriculum team members.

• Engage with learners, line managers, and colleagues across curriculum and delivery to foster engagement, progress, and successful completions.

⛳️ Requirements

• Proven experience in delivering training, teaching, or structured learning in service design.

• Capability to support learners in applying their learning in real-world settings.

• Relevant qualification at Level 6 or higher in Service Design or a closely related discipline.

• In-depth theoretical and practical understanding of service design, including user-centered design, research and insights, journey mapping, service blueprints, prototyping, testing, and stakeholder collaboration.

• Proficient in planning individual learning, providing constructive feedback, tracking progress, and maintaining precise records while managing a caseload of learners.

• Minimum of GCSE grades A*–C in English and Mathematics, or grades 9–4 under the current grading framework.

• Experience in delivering the Service Designer Level 6 apprenticeship is desirable.

• Strong theoretical and practical knowledge of leadership principles is desirable.

• Experienced in coaching or mentoring senior management professionals is desirable.

• Teaching qualification, relevant professional body membership, or qualifications in learning, assessment, or internal verification are desirable.

• Right to work and successful completion of pre-employment checks, including references and DBS checks where applicable.

🏝️ Benefits

• 5.6 weeks of annual leave plus statutory bank holidays.

• Access to our Employee Assistance Programme and wellbeing support services.

• Two-week company shutdown during Christmas and New Year.

• A remote-first work environment with opportunities for in-person connections.

• Opportunities to engage in cross-team projects and contribute to organizational growth.

• Allocated monthly CPD time to support your personal development (upon successful probation completion).

• Company sick pay (upon successful probation completion).

• Opportunities to pursue a chartered management qualification.