Site Reliability Engineer – Night Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Operate and manage production infrastructure services and applications to ensure their availability, reliability, performance, security, and operational health.

• Monitor services and applications through SLIs, SLOs, dashboards, alerts, and observability tools.

• Enhance the detection, diagnosis, and resolution of operational issues.

• Collaborate with application teams to establish observability requirements and implement metrics, logs, traces, dashboards, and alerts.

• Oversee production incidents and service disruptions, including on-call response, troubleshooting, service restoration, root-cause analysis, and post-incident corrective actions.

• Execute application and infrastructure releases via deployment pipelines, encompassing staging and production promotion, validation, rollback, and release troubleshooting.

• Manage the operational lifecycle of infrastructure, including upgrades, patching, configuration changes, maintenance, and technology refreshes.

• Evaluate and enhance service resilience through capacity planning, performance testing, failure-mode analysis, disaster recovery, backup, failover, and recovery testing.

• Identify and mitigate reliability risks and operational technical debt by utilizing reliability metrics, incident trends, capacity data, and service health indicators.

• Automate operational tasks using an everything-as-code methodology.

• Work alongside platform engineering and application teams to pinpoint operational requirements and enhance environment reliability and operability.

⛳️ Requirements

• Must be a U.S. Citizen with the capability to obtain and maintain the necessary Public Trust level clearance.

• Bachelor's Degree with 8 years of experience, or a High School diploma/equivalent with 12 years of experience.

• 7+ years of hands-on experience in site reliability engineering, DevOps, or production systems engineering.

• Practical experience in AWS Commercial and AWS GovCloud, including OpenShift (ROSA) or similar Kubernetes-based platforms.

• Strong experience with infrastructure-as-code using Terraform and Ansible/Ansible Tower.

• Familiarity with CI/CD platforms such as GitLab and Jenkins, including reliability gating and deployment automation.

• Proficient in Linux and Windows Server administration.

• Experience with enterprise observability tools like Dynatrace, Datadog, Splunk, and Open Telemetry.

• Proven ownership of an SLI/SLO and alerting program, covering error budgets, alert rationalization, and noise reduction.

• Proficient in scripting/automation using Python, Bash, PowerShell, or Go.

• Experience working in federal or regulated environments (FISMA, FedRAMP, NIST 800-53).

• Preferred: AWS Solutions Architect, AWS DevOps Engineer, or AWS SysOps certification.

• Preferred: Red Hat Certified Specialist in ROSA or Red Hat Certified System Administrator in OpenShift.

• Preferred: Azure Administrator Associate or GCP Associate Cloud Engineer certification.

• Preferred: Dynatrace Associate or Datadog Log Management Fundamentals certification.

• Preferred: GitLab CI/CD Associate certification or Certified Jenkins Engineer (CJE).

• Preferred: Terraform Associate certification.

🏝️ Benefits

• Eligible for overtime.

• Shift differential may be available.

• Discretionary bonus may be available.