Site Reliability Engineer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Design and implement automation solutions to minimize manual and repetitive operational tasks in productive environments.

• Implement and evolve observability practices using metrics, logs, and traces.

• Define and maintain SLIs and SLOs in collaboration with development teams and business stakeholders.

• Participate in incident response and on-call schemes, performing diagnostics, containment, and service recovery.

• Lead and document post-incident analyses and Root Cause Analysis (RCA), identifying areas for improvement and preventive actions.

• Promote the "you build it, you run it" model.

• Design and maintain change control mechanisms and deployments integrated into CI/CD pipelines.

• Analyze capacity, performance, and behavior under load of services, proposing architectural or configuration enhancements.

• Evaluate and strengthen the resilience, availability, and recovery from failures of platforms and services.

• Document standards, procedures, runbooks, and best practices for Site Reliability Engineering.

• Work closely with development and platform teams.

⛳️ Requirements

• Professional experience in Site Reliability Engineering, DevOps, Cloud, Infrastructure, Systems Engineering, or Operations.

• Hands-on experience working with critical services and productive environments.

• Strong knowledge of Linux and troubleshooting infrastructure and applications.

• Experience with cloud computing platforms.

• Experience in monitoring and observability using metrics, logs, traces, and alerting.

• Experience in handling production incidents, troubleshooting, and Root Cause Analysis.

• Understanding of SLI, SLO, and SLA concepts and their application in reliability management.

• Experience with automation and scripting.

• Knowledge of CI/CD and modern deployment processes.

• Experience with Infrastructure as Code, ideally Terraform.

• Knowledge of high availability, resilience, disaster recovery, and scalability principles.

• Ability to collaborate effectively with development, infrastructure, and operations teams.

• Preferred experience with AWS and cloud-native architectures.

• Preferred experience with Terraform and infrastructure automation.

• Preferred experience with Docker and Kubernetes.

• Preferred knowledge of observability tools such as Prometheus, Grafana, Datadog, Splunk, CloudWatch, or equivalents.

• Preferred experience working with High Availability and Disaster Recovery strategies.

• Preferred experience in capacity, performance, and scalability analysis.

• Preferred experience participating in on-call schemes and managing critical incidents.

• Desired certifications related to AWS, Cloud Operations, or Site Reliability Engineering.

🏝️ Benefits

• Private health insurance.

• Solidarity association.

• Vacation and holidays in accordance with Costa Rican legislation.

• Opportunities for learning and professional growth.

• Participation in high-impact technological projects.