Site Reliability Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Enhance the reliability, scalability, and performance of production services.

• Develop code to automate releases, rollbacks, and recovery processes.

• Engage in an on-call rotation.

• Diagnose and resolve complex infrastructure and platform challenges.

• Document root causes in constructive post-mortems without assigning blame.

• Assess high-availability and disaster-recovery strategies through testing.

• Suggest modifications to eliminate single points of failure.

• Create and develop tools, frameworks, and automation toolsets.

• Minimize operational toil and enhance the detection of potential issues.

• Monitor services in accordance with SLOs and SLAs.

• Work collaboratively with peer stakeholders across product and engineering teams.

⛳️ Requirements

• Bachelor's degree with 5 years of relevant experience, or a Master's degree with 3+ years of relevant experience.

• Hands-on experience with major cloud platforms (AWS, GCP, or Azure) and essential services like EC2, S3, Lambda, and Route53.

• Practical experience with Infrastructure as Code and configuration management, particularly using Terraform and Puppet.

• Experience with CI/CD pipelines and version control systems, specifically Git.

• Prior coding experience in Python or a similar scripting language for automating infrastructure and conducting maintenance tasks.

• Experience participating in an on-call rotation, including incident management, troubleshooting, and composing root cause analyses.

• Previous experience monitoring and alerting on production services in line with SLOs and SLAs.

• Must be a U.S. citizen and capable of performing work on U.S. soil.

• Preferred: familiarity with Docker and Kubernetes.

• Preferred: experience with SignalFx and Nagios.

• Preferred: understanding of how to leverage AI in automation strategies.

• Preferred: experience in designing tools, frameworks, or automation toolsets to alleviate operational toil.

• Preferred: experience in supporting automated rollbacks and zero-downtime releases.

• Preferred: experience troubleshooting security measures.

• Preferred: experience mentoring or assisting less-experienced colleagues.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, vesting upon continued employment.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on the hire date and each January 1 thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family situations.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, in accordance with Cisco policies.