Site Payment Lead

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Coordinate activities and collaborate with team members across various studies.

• Communicate with project teams to ensure effective management of site payment setup and payments.

• Oversee payments for designated studies.

• Handle payment setup and adjustments within the investigator payment system in accordance with budget templates.

• Support project team planning and decision-making processes.

• Provide proactive assistance across projects and assigned responsibilities.

• Identify risks, impacts, and possible solutions.

• Serve as the accountable Lead for Site Payment Services inquiries related to assigned studies and act as the contact point for project teams.

• Address customer issues and take responsibility for outcomes.

• Collaborate with Project Leadership, Global Site Contracts, eClinical Business Implementation, Global Clinical Operations, and Site Payment Services teams.

• Represent the Investigator Payment team during study start-up and payment strategy meetings.

• Lead and manage audits and inspections.

• Complete routine administrative tasks such as timesheets, metrics, and expenses.

• Analyze agreements and manage the site payment setup and payment processes.

• Gather information from teams, systems, and tools.

• Analyze and present data to stakeholders.

• Train members of the Site Payment Services team.

• Implement process efficiencies.

• Manage end-to-end site payments, as applicable.

• Communicate site payment status and issues to both internal and external team members.

• Authorize study setups prior to the initiation of payments.

• Resolve escalated second-line helpdesk issues.

• Assist in preparing project status reports.

• Ensure proper funding before executing payments.

• Participate in Project Strategy Meetings and contribute to payment strategy planning.

• Ensure adherence to contractual investigator payment timelines.

• Address payment discrepancies.

• Provide payment reports to clients as requested.

⛳️ Requirements

• A minimum of 4 years of experience is preferred in a Clinical Research Organization, Business, Finance/Accounting, or a related field.

• Advanced to excellent English proficiency for non-native speakers.

• At least a bachelor's degree or an equivalent qualification.

• Strong interpersonal, verbal, and written communication skills.

• Ability to make decisions and provide guidance to other staff even in uncertain situations.

• Capability to conduct root cause analysis for problem-solving and process development.

• Strong customer focus with a professional interaction capability.

• Ability to manage multiple diverse tasks enthusiastically and prioritize workload with attention to detail.

• Expertise in using MS Excel for spreadsheet analysis.

• Strong proficiency in MS Outlook, Teams, PowerPoint, and Word.

• Analytical mindset with a keen attention to detail.

• Commitment to delivering high-quality work and maintaining consistent performance.

• Comfortable working in a decentralized matrix environment and being an effective team player.

• Deep understanding of the fundamentals of the CRO industry and the influence of Investigator Payments within the organization.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Flexible working hours and remote work options.