Site Experience Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead data analysis and convert customer insights into strategic recommendations for the site.

• Enhance digital functionality and user pathways to boost engagement and drive commercial growth.

• Facilitate cross-departmental alignment on site experience strategies via documentation, approval processes, and execution plans.

• Monitor site defects and validate releases, managing bugs and newly implemented solutions.

• Supervise front-end User Acceptance Testing (UAT) for site improvements and system integrations.

• Confirm intricate business scenarios across new features and legacy systems prior to go-live.

• Co-chair bi-weekly E-Commerce Leadership meetings, establishing agendas and aligning stakeholders.

• Execute competitive benchmarking to track trends, identify gaps in digital experiences, and uncover opportunities for innovation.

• Develop and expand operational playbooks and execution frameworks for site migrations, feature launches, and issue resolution.

⛳️ Requirements

• 1-3+ years of experience in digital eCommerce, site merchandising, product management, or a related field.

• Capability to drive project readiness, manage cross-functional timelines, and coordinate among eCommerce, Product, and Technology teams.

• Experience in creating business readiness playbooks, structuring launch frameworks, and conducting business-side UAT for new front-end features and site releases.

• Strong strategic and analytical thinking skills.

• Exceptional communication abilities.

• Proficiency in influencing and collaborating with cross-functional teams.

• Knowledge of the retail, fashion, or luxury brand landscape.

• Preferred: hands-on experience with Salesforce Commerce or MACH/headless architectures.

• Preferred: familiarity with PIM, CMS, Adobe analytics, and personalization engines.

• Preferred: proven success in managing site enhancements, digital initiatives, or customer experience projects.

• Preferred: experience acting as the primary business Subject Matter Expert (SME) on legacy systems, auditing test cases, and ensuring functional alignment during integrations and migrations.

🏝️ Benefits

• Comprehensive benefits package for all eligible full-time employees, including medical, vision, and dental coverage.

• Employee discount program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Basic life insurance.

• Supplemental life insurance.

• Disability insurance.

• Additional voluntary benefits, such as critical illness, hospital, and accident insurance.

• Opportunities for career advancement.

• Equal employment opportunity and reasonable accommodations for applicants with disabilities.