Short Term Disability Claims Specialist

This is a fully remote position, open to applicants in Nebraska, +1 more state.

📋 Description

• Conduct initial and ongoing interviews with claimants.

• Obtain and evaluate medical records.

• Make prompt and ethical determinations for Short Term Disability claims.

• Communicate with claimants, employers, and medical professionals via phone and email to collect claim information.

• Collaborate with case managers, nurse case managers, and consulting physicians.

• Review intricate medical records to ascertain approval durations and future action plans.

• Perform accurate financial calculations in accordance with company and state guidelines.

• Deliver exceptional customer service while proactively identifying customer needs and opportunities.

• Complete comprehensive training to enhance skills for the role.

⛳️ Requirements

• High School diploma or GED.

• 1-2 years of experience in claims, leaves, or customer service.

• Strong written and verbal communication skills.

• Excellent organizational skills with the capability to multitask.

• Experience in disability and/or absence management is preferred.

• Strong mathematical skills for payment calculations are preferred.

• Must reside outside of a commutable distance to an office location for the remote arrangement.

🏝️ Benefits

• Clearly defined career tracks and job levels.

• Leadership development and virtual training opportunities.

• PTO/parental leave.

• Competitive 401K and employee benefits.

• Free financial counseling, health coaching, and employee assistance program.

• Tuition assistance program.

• Flexible work arrangements.

• Effective productivity/technology tools and training.

• Annual Incentive Program eligibility (discretionary).

• Potential long-term incentives and sales incentives.