Claims Specialist II

This is a fully remote position, open to applicants in California.

📋 Description

• Assist customers throughout the claims process by providing continuous guidance and support.

• Investigate and process claims related to vehicle damage, other property damage, and moderate bodily injuries.

• Prioritize accurate and efficient claims management to avoid unnecessary costs.

• Deliver exceptional customer service during the entire claims process.

• Review and clarify coverage details and claims procedures.

• Establish reserves for expected expenses.

• Coordinate vehicle inspections and rental authorizations.

• Address customer questions and concerns to ensure satisfaction and retention.

• Gather information from involved parties and witnesses via phone, email, text, and letter.

• Analyze law enforcement reports and collect additional evidence, such as dash-cam and surveillance footage.

• Evaluate the circumstances of loss and determine liability.

• Identify and escalate high-risk claims that involve significant indemnity exposure or potential fraud.

• Review medical records and assess, negotiate, and settle moderate bodily injury claims.

• Collaborate with legal counsel for both represented claimants and unrepresented parties.

• Act as the primary contact for customers and liaise with other departments.

• Work together with the team to assist shared customers.

⛳️ Requirements

• High school diploma or its equivalent.

• Bachelor’s degree is preferred.

• A minimum of 6 months of customer service experience in a fast-paced environment or a comparable combination of education and experience.

• Preferred 6–12 months of experience in claims adjusting.

• Previous experience in a remote work setting is advantageous.

• Reliable high-speed internet connection with at least 25 Mbps download speed.

• A dedicated workspace that is free from distractions.

• Capability to maintain a sedentary position for prolonged periods.

• Proficient in electronic and telephonic communication with team members, customers, and external parties.

• Ability to operate and type on a computer, laptop, and/or other Company-issued electronic devices for extended durations.

• Competence in accessing and using the Company computer system, preparing documents, entering data, and reviewing documents from a computer database or email system.

• Physical ability to bend, stoop, reach, climb, and/or stand to retrieve files, documents, and equipment.

• Skill in grasping, opening, and closing drawers, filing cabinets, and other equipment.

🏝️ Benefits

• 8 weeks of paid training.

• Competitive salary.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off, including vacation time, sick leave, paid Company holidays, and volunteer hours.

• Incentive bonus programs which may include a holiday bonus, referral bonus, and performance-based bonuses.

• Medical, dental, vision, life, and pet insurance coverage.

• 401(k) retirement savings plan with a company match.

• Opportunities for promotion.

• Education assistance available.

• Professional and personal development opportunities offered.

• Recognition programs within the company.

• Access to health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

• Requirement for reliable high-speed internet service supported by the company member while working from home.

• Dedicated workspace that is free from distractions.